Miller's Ale House — Restaurant in Mount Dora

We went last night. They of course have some kinks to work out. Had to send back the appetizer due to being undercooked. We got the pot stickers. We each had 1 before realizing. You could still see the flour on the edges. We stopped a manager as he passed by. He said not a word. Not even a quick “sorry”. Zero emotion. The order came back, they put the pot stickers back to the heat and brought back the same ones, but half the order. No offer of discounting the appetizer or taking it off the order. They brought back the same one more cooked but removed half the appetizer and still charged us full price even though each of us only had one bite. The manager not once stopped by our table to ask if they were better.

I got the cilantro lime chicken with rice. The presentation did not only look like my plate as handled lop sided, but also tasted like it had been sitting out for several hours. The chicken had a rubbery texture and none of it tasted fresh.

The captain jacks took over 30 minutes to come to our table. We only ordered one slice.

Took 25 minutes to get a slice of captain jacks ice cream cake. I normally don’t do restaurants when so new but I was excited for it. It has the potential to be great. I still tipped well as our server was amazing.

I will be avoiding Millers in Mount Dora until the kinks are worked out. I am sorry for a long review but this is how y’all can do better.

Also, if you expect people to wait an hour or longer for a table, the 5 minute grace period is a little ridiculous.

Not once did the restaurant manager stop and interact with guests to make sure everything was good.

This is a new restaurant and most your team is training. You as a manager should be checking on your guests to make sure they are excelling in their training.

This review will also be sent to corporate.

Thank you for taking the...

Unfortunately, I Can’t Give This Place a Higher Score… Let’s start with the hostesses, specifically Gracie, who clearly believed she was heaven’s gift to Earth. We were lucky enough to witness her divinity firsthand. Truly, I feel blessed. Her attitude? A mix of royal indifference and mild disdain, as if gracing us mere mortals with a table was a favor of cosmic proportions.

Now, let’s talk about the appetizer. The spinach and artichoke dip? Well, it was so salty that I genuinely feared for my internal organs. Imagine swallowing the Dead Sea — I could feel my throat drying out and am now preemptively concerned for the future pain I’ll feel… elsewhere. Seriously, I think my entire body is still trying to rehydrate from those chips. My poor insides.

Then there was our waiter, Laz. Ah, Laz. He had the audacity to confiscate the last bit of beer I had. Apparently, in some parallel universe, it’s perfectly acceptable to whisk away your beer while you’re still enjoying it. If I had a tree growing $20 bills, I would’ve tipped generously out of sheer disbelief. But alas, no such luck.

As for the food — let’s just say the fries were elusive. I’m still looking for them. If you happen to come across any, do let me know. I’ve never seen anything like it. Maybe McDonald’s stole them back.

I tried calling our waiter for help, but alas, Laz was busy… deeply absorbed in what must have been life-altering social media updates at the bar. Clearly, the likes and shares were far more critical than ensuring we had a good dining experience.

Long story short, I don’t recommend this place. It’s been talked up all over the place, but honestly, I’m not sure why. I won’t be...

What do I have to share.... In all fairness the restaurant, Saturday night at 10:00 p.m. have begun to experience loss of cooking fuel as the result of some type of Flow restriction.... No natural gas.... Very hard to prepare food in the kitchen.... What I observed during my first visit.... people drinking.... Sharing stories.... Soup... A few other items that could be prepared without the natural gas.... I had a pretzel.... I was thankful.... Really not anything special about the beer cheese... The mustard was tasty... The pretzel was a good size..... What blew me away... And the reason I plan to return very soon... Her name is Lily.... Lily used fabulous tact..... Made this a personalized confession and apology my amazement cannot be described in words as to how Lily connected with each table with each person there... How she asked open ended questions simply to find out what it was or how she could offer seemingly presented to the restaurant guests that she would make the sky the limit as to what she was willing to do to enhance their visit and make it as complete as possible.... This in the face of really having no warm food to offer other than a few light bites..... I've never met anyone... Nor have I ever witnessed anyone that would go to that extent... Every guests contentment was her priority on Saturday.... Thank you Lillyanne.... And I know Millers realizes your value.... You sparkled like new found gold... Even when faced with little or nothing to offer from the kitchen... Thank you Lilly... Your kindness... Your sincerity will win your customers back...... We might need to bring in some Blackstone griddles with backup...