Batteries Plus — Local services in Eustis

UPDATE 8-8-2025. I had to take my watch to the repair shop as this company refused to honor their word. Costs me $60.00 to have my wacth serviced and put a new seal in it. Do not use this company for watch battery replacement. Took my $600.00 Tissot watch for a simple battery change in March. The employee DID NOT put the gasket back in and when I wore my watch a couple weeks later, condensation built up. I immediately removed my watch and sotred it at my home. Upon trying to get it repaired the location, U.S. HEY 441 EUSTIS, FLORIDA, they twiddled their thumbs, and did nothing other than tell me to leave my watch over a weekend and the mgr., who is inept at best, said he would try to take it to a local watch repair as he couldn't find a gasket online. This was in June. I refused to leave my watch over the weekend with the very people who didn't do their job in the first place. I said I would be happy to take it and they still couldn't assist. I then request a district mgr to try to simply resolve the problem their location cause and as of 3 weeks after, the district mgr. refuses to contact me. All the while their "customer satisfaction division" keeps just apologizing yet nothing is getting done. USE THIS COMPANY AT YOUR OWN DETRIMENT. If I could, I'd give NEGATIVE STARS! 7-31-2025 What a joke of a response from the "owner" AUTOMATED RESPONSE. You have not even come close to living up to...

Buyer beware! These guys do not honor their warranty. There nothing worse than a company that won't stand behind their products. I bought 3 Duracell marine AGM batteries from this store with 30 month warranties. These batteries are all charged and maintained by the same three bank charger in my boat... which I use on a very regular basis. After 23 months one of the batteries completely died and stopped taking a charge. I confidently walked into the store without a doubt that they would do the right thing and replace the battery under warranty. However, after putting their tester on it they decided that since the battery was completely dead (as I had already told them), the warranty was voided. That... is... CRAZY! I told Desmond and Nathaniel that the battery is in a series with two others on a high end battery maintenance system. But they are clearly coached to deny warranty claims at all cost. This battery failed despite proper maintenance... but because it failed completely, they don't honor the warranty??? Unfortunately we need to add Batteries Plus to the long list of companies that no longer stand behind their products. You are better off going elsewhere if you want a warranty that...

I would like to really call out this store for being great and having fantastic customer service. I went to the store to get my battery replaced in my apple watch because the life was not good. They replaced the battery but then the one I had was defective and I had to go back to get another one installed. Every time I went the customer service that Alex and Hector gave was amazing and they show passion in providing customer service.

The watch stopped working and we did not know why. Alex contacted his manager Steven and wanted to find a solution to the problem. The Manager was great and called me to let me know that they tried all options to get my watch in working condition and nothing would work. Before he called me he got approval to replace my watch with a new one because of the hassle that I had to go through. I am thankful that the staff went over and beyond to make a customer happy. I really appreciate you all and I wish nothing but blessing for you three and I really wish corporate will recognize your store for the great customer service.

Thank you for...