Panda Express — Restaurant in Mount Juliet

I don’t write a lot of reviews but after the last six disappointing visits to this restaurant Ive had enough. The place is clean but it’s run by a bunch of 20 somethings who apparently had zero training, zero customer relations education, and no time management skills. They don’t smile or greet you and are not friendly. If it was only one time or once in a while or even two times that we’ve stood in line facing empty entree bowls and nothing is said or acknowledged about the obvious lack of availability. The drive through trumps a live person standing in front of them. I started the stop clock on todays visit, we were third in line with already empty entree offerings, it took 12 minutes for the first person in front of us to be served. At 18 minutes it was our turn- still empty entree bowls. When we requested the (up charged) empty items we were told it would be another six minutes. At ten minutes we walked out. We had a half hour for our lunch break. We got to spend it standing in line with unfriendly, untrained, uncaring kids who can’t figure out the timing or customer skills. They’re pre packaged bags of food. Not sure where the manager is or how this is a consistent problem, but fortunately there’s plenty of other places to eat and now I know this is the way this place is all the time. Drive through people are served first rather than in store people, if they even have...

I’m deeply disappointed and concerned with my recent experience at Panda Express, specifically regarding Order #25885394893488129. Unfortunately, the quality of the food and the cleanliness standards were far below acceptable. The most alarming issue was that my meal included uncooked rice, which is not only unpalatable but also poses health risks. This lack of attention to basic cooking standards is concerning and unacceptable. I was even more alarmed after reading reviews from other customers who reported finding a cockroach in their meal last week. This indicates a persistent issue with cleanliness and food safety standards that urgently needs addressing.

I hope this review catches the attention of the management at this Panda Express location. I kindly request that my order be reviewed and, if deemed appropriate, canceled and refunded due to these significant health and safety concerns. I urge the management to take immediate action to improve their cooking, food handling, and cleanliness standards to ensure that future customers do not have a...

Ok the food quality was great. Fresh and hot. However the quantity is what I have a problem with. I have order from this store both delivery and at their drive thru severaltimes and never had a problem until today. I had Honey Seseme Chicken and some rice and apple rolls. The rice was fine. The Honey Seseme Chicken was delicious but very light on Chicken. I ordered a large and received the correct size container but when I opened it the container was only slightly over half full and over half of what was there were green beans and peppers. I was really disappointed. When I pay for a large order I expect it to be full and while I don't mind green beans and peppers I prefer to get more chicken because that is what I am paying $14 for. A large Honey Seseme Chicken. Really folks you...