McDonald's — Restaurant in Mount Pleasant

I gave this location, I frequent often a 5 for food, and a 3 for service. The 5 for food, it's McDonald's, not Ruth's Chris. Most of the items are frozen wsrmed/cooked upon ordering. Similar to a Starbucks (although most Starbucks are not franchised owned) consistency is key. That's where I find similarities end from store to store.

This store has a hit or miss when it comes to service, rounding out to a 3 (neither agree nor disagree) even during the same drive through visit (sometimes I do curbside pickup). It starts at the speaker, sometimes there is a welcoming "Hello" or "Good morning" or "Good afternoon" recently it has been at the start "Are you using the mobile app today?" Depending where I go in the State/Country/World I receive a better invitation to the franchise store versus others.

Also, there is one dude who acts like he is doing me a favor when I go to the store. No eye contact, no "Hello" no "Thank you" I ALWAYS say thank you when completing the transaction. He's on his phone, and it appears has been there for a good minute. I remember an incident where the store wasn't able to see any mobile orders. The dude at the time was super dismissive that I didn’t kniw how to cancel the order through the app to get a refund. I get it, he must have been answering this same concern for a while, that isn't my fault the app doesn't have a quick cancel order button (probably on purpose).

I started as a young lad slinging papers, trying to get new subscribers and held many other retail and customer contact roles before making my way to the middle leagues. When as consumers we permit this behavior and let it slide, nothing changes. I think guest service audits by The Corp is in need to level set the...

We just drove through the drive through and ordered 3 teas, we were told a total of $3.16. We counted out the exact amount and handed it to the guy at the window and drove to the next window. At the next window the manager was working the window and only gave us 2 teas. We told her we ordered 3 and she argued with us that we only ordered 2. We told her how much we paid and she argued that we didn't because that's not what the receipt said. She said 2 teas were $2.63 which is not what we paid. She absolutely wouldn't believe us, wouldn't ask the other employee, wouldn't fix the situation at all. She was extremely rude, very confrontational, unaccommodating, and unprofessional. This woman has no business being in a customer service industry and certainly not in a management position. I am appalled that she would treat customers the way she did and wouldn't make an effort to fix this situation. We were made to pay full price again for our 3rd tea, not given our change from the previous transaction and treated like we were lying about the situation. The money is not the issue it's the way she treated us that is the issue. I would not recommend visiting this location under any...

My husband and my 39 week super hungry and super pregnant self came through the drive through only to be told very rudely by their worker that "we're not taking orders right now"....OK, so my husband proceeds to ask "for how long" and the worker responded "for the next 30 minutes..." It's 5:00PM, how strange, we both looked at each other with confusion so we circled around and pulled over into the parking space near the drive through and listened in and observe the people directly behind our car have their order taken and so as the following 2 cars after that... Now my blood is boiling why of all the cars in front of us and behind us who had their orders taken were we told this? Was it laziness, discrimination (mind you we're an interracial couple), or just lack of professionalism? An experience like this will unfortunately have you questioning all the possibilities. Whatever it was it was disgusting, disrespectful, and not how you treat your customers. DO BETTER McDonalds...