Burger King — Restaurant in Mount Pocono

So I've read just about every review about this establishment. I gotta say that I don't necessarily agree to some of the negative reviews. My reason being is, the dining area is very clean. The food on the most part is fresh and most of the time the staff are very professional. Yes people do make mistakes. But rather than cry and rant, govto the counter and explain what went wrong and they will try to remedy the situation. If you drive off or walk out before checking your order, shame on you. Yes I've had times where I asked for no pickles or no veggies on a whopper and low and behold, there are pickles and veggies. I simply go to the counter and explain what's wrong and they prepare a fresh order. That's it, that simple. But, if you do happen to leave and realize your order was wrong you could simply call them. Explain what's wrong, get a name of who you're speaking to and explain that you can't make it back to them because you are already too far away. I'm sure they will work something out with you on your next visit. That's it, no need to give a bad review. I'm just saying. Oh, and as far as friendliness? Yes there are occasions to which you have an employee that needs a little adjustment or training on dealing with customer service. Well, let the manager know. That's something they can address also. As far as the TV, YESSSSSSSS! Please change that Channel? CNN SUCKS!!!!!! FAKE NEWS! Put some local channel on or even DIY. Anything but CNN. Sorry for the lengthy review, just had to clarify...

This is by far the worst location for customer service. The manager is very rude he doesn’t wanna give his name he was working on Thursday March 20, 2025 the order was delivered to the wrong address and I ordered it online and it was something wrong with the online portal. I called DoorDash and they wasn’t much help they tired to get the order redelivered then the manager told the driver that he can’t give free food mind you I paid my money for an order I never got. I called the store to speak to the manager at this location in the evening he wasn’t helpful he try to say something about how I’m speaking on the phone and he keeps on saying that DoorDash is gonna refund me. This is not true because they said that it’s Burger King that has to refund me. Called DoorDash again and they said it the store so I don’t know why this manager with the no name doesn’t wanna give me a refund on my order this is made online not with DoorDash they only deliver the order. I want my money back I kept contacting customer service and they are not getting back to me. I hope the general manager see this and get me my money back and files a complaint on the manager with the no name that doesn’t want to help me. In addition, I don’t want to keep going through this I want my money back asap. I will not order from this location again they won’t get no more of my money. This Resturant owes me $17.91 for an order I never received. I was a loyal customer to this location and now I will not spend no more money...

I came to this Burger King on September 15th, 2022. I hadn't eaten anything all day, and ordered a burger with bacon. My husband got the same burger, with no bacon. After eating I didn't feel very well, but dismissed it as feeling full after not eating. I was SO WRONG. By 9pm that evening I was shaking with fever, vomiting and having diarrhea. I spent an entire night on the floor of the gorgeous hotel we had rented, so sick I thought I might need the hospital. The next morning I was still dizzy and ill but it was time to leave for home, so that is what I did. On Monday I went into the hospital after calling my doctor and telling him how sick I had been since the 15th. I was admitted into the ER for SALMONELLA POISONING. The bacon was not cooked. My husband never got sick, and the only difference in our food was the bacon. It is now September 23rd and I am still sick. Yesterday was my first day of solid food. This Burger King ruined my vacation, and put me in the hospital. I can't recommend this place to anyone, unless you feel like getting an IV and massive doses of antibiotics because of under cooked, dangerous food. Salmonella can kill children, elderly people, unborn babies, and people with weak immune systems. This place flat out served me dangerous,...