Main Street Pizza - Munising — Restaurant in Munising

The food is great. The phone availability, however, leaves a lot to be desired.

They rarely pick up the phone. Sometimes it just rings.... and rings... and rings. Sometimes it rings and - when they finally pick up - you are almost immediately disconnected (whether accidental or intentional, I am not sure). One day we called and it went to a recording that told us to "enter your access code." When we drove up there, they were closed. Double checked the business hours and confirmed... yup, supposed to be open. We were in the area for two weeks and were only able to actually get someone on the phone and place an order once (though we tried numerous times).

If we hadn't been there a few years ago and remembered how much we really enjoyed the food, we would have certainly passed them over (at the time, we had just randomly picked it and waited an eternity to get through the wall to wall moshpit of people [though everything was busy that day, as it was 4th of July]). Trust me, I know they can get busy (which is why we tried to place orders by phone), but there has got to be a better process for phone orders... ANY other process, really, would be better. I honestly wouldn't even care if someone just picked up, took the order, and had to tell me it would be ready in two hours. The way it currently is makes it feel as though you've found an outdated listing or as though they really don't want you to place an order. Why bother even having a phone if no one is ever going to pick it up?

The food is, however,...

We are in the area camping, up from the metro detroit area. Spent the day driving and was looking for a spot to stop for a quick bite before driving back to the camp. We walked in and spent a minute or two looking at the menu, during which time the gentleman working made eye contact at least twice but did not acknowledge us. When we were ready to order, it took him several more minutes before asking, "Do you want to order?" which we did, and we got a medium Street Special. The worker told us that it would be 35+ minutes and almost seemed annoyed when we agreed. We walked around the area while we waited. It was the 35 to 40 minutes he said. When the pizza came, it was well topped, and every ingredient was fresh. We were happy with the food. However, as we sat eating, we could hear the staff complain about every order they got, and even went as far as turning away a guest. I am sure it was a busy day for them as it was father's day and Sunday, but they had 4 staff members on, and it just didn't sit well to hear that from the place we are spending money. If we were in the area again, probably wouldn't come back, sure we could find a place that was happier to have...

I'm originally from Munising so whenever I'm in town visiting family a stop at Main St is a must. It's, unfortunately, gone downhill the past couple of years. I love the pizza still but the service is awful. They can't handle how busy they are. I stopped in right when they opened on a Sunday. The counter kid had zero idea what he was doing and another guy in there looked ready to lose his mind. I understand they are busy and maybe understaffed but yelling at one another in front of customers and it taking an hour to get my pizza order when I was the second person to order that day is ridiculous. I saw many natives of the town go in and out with pizza quickly. Perhaps if they knew me by sight as not a tourist, I wouldn't have watched my last pizza go in the oven 45 minutes after I ordered. As I finally had the pizza and was packing up my car, angry guy was outside smoking complaining loudly to someone that "no one has anything else to f*ing do but order pizza on a sunday!?" I'll keep coming back because, let's face it, main st is a Munising institution. But I really hope they get their crap together with...