This was our first time trying out this restaurant, and we ended up leaving after waiting over an hour to get a glass of water.

We had reservations for 7:30 and arrived on time, but was notified that they were running 10 mins behind (and we understood). We were asked to sit outside until our table was ready, and that they would get us a cocktail to enjoy while we waited. We ended up sitting outside for over 20 mins before someone came over to take our drink order. After 25-30 mins of waiting we were finally seated, albeit with no cocktails or waters. It then took another 10-15 minutes for someone to come to our table, take our order, and bring the cocktails that we ordered when we were outside. Even then, we still couldn’t seem to get any water, regardless of them being able to make entire cocktails.

After a quick observation, we noticed that all of the tables around us were also waiting on food and drinks. After almost 1 hour of waiting for even a cup of water, we decided that we would like to go eat elsewhere. I politely asked the individual who took our orders (possibly the hostess) if we could cancel our food orders and that we would just pay for our drinks. Her immediate response was “They already made it”. This clearly was not the case considering the fact that several other tables nearby us did not yet have their meals, and they had been seated before we checked in at 7:30. After telling us it was too late to cancel, we said “it’s okay, we’ll wait and eat here then”. She then stormed into the kitchen and then to the computer. She returned back to our table, slamming down our receipt for our cocktails and stated in an extremely rude tone “I gave your food to the dishwashers. Here you go”. She then proceeded to storm off while loudly saying “They’re leaving!” to her staff nearby while other customers watched, making a scene. This made us feel extremely embarrassed, like we had done something wrong. We could not believe how we were just treated. I felt extremely upset and decided to walk outside in order to remove myself from the situation. The rest of our party felt the same way, but someone had to wait in order to pay the drink tab.

While trying to pay the tab to leave, the manager approached them and asked them what had happened. After explaining, he apologized and was very polite about the situation. Unfortunately, it came too late as we were already leaving. Her attitude was extremely rude and uncalled for. We are understanding to a restaurant being busy, but being ignored for 40 minutes and being treated with horrible service is unacceptable. As long as that individual is still working there, we will not be going back.