The Perch - Brentwood — Restaurant in Nashville-Davidson

Probably the worst coffee shop experience I've had. I called in a to go order for a waffle and bacon and have a busy Saturday because I'm currently in graduate school and building a business and was treated rudely by both the staff and a customer. I called after to speak to the manager who said "yeah multiple customers said you told them you're a CEO" I said excuse me? I was there for 5 minutes or less and I spoke to only ONE lady who was in front of me, an older woman who mean mugged me when I walked in, and I tried to be friendly and said "there's a lot of families here today it's busy" and that I'm a CEO so not having kids for a few years. That's a perfectly normal conversation to have and I didn't feel comfortable being stared at aggressively by her when I walked in the door. Clearly the same lady was gossiping about me as a customer focusing on the fact that I'm a business owner which apparently was triggering for her and that's not my problem, respectfully. Her aggression and motive was clear, and the fact that she tried to position the manager against me after I left following her hostile stares is called "hive mentality" and clearly wasn't personal or about me. I didn't interact with the manager in person only on the phone but if the lady was that insecure and jealous of a younger woman behind her in line, that's her problem. Not mine. I was friendly and not rude to anyone. I saw my to go order and had cash on hand and even tipped and I asked the food runner if I could give him the cash, he said "you can't wait in line?" I said well I'm busy and my order is right there plus I have cash with tip. And it was a really long line. That's why I called ahead.....to seal the deal the manager tried to shame me on the phone when I called about the experience regarding sharing my job role and for being a busy grad student apparently. He said if I had paid online I could have picked it right up, which is the same as handing cash quickly. This was a ridiculous experience and totally unnecessary for grown adults to act that way. I wasn't rude to anyone yet multiple people were rude to me, so what does that say? It says clearly that others who feel insecure will target those who appear more confident or successful yet kind. For me to be treated differently that way is absurd and that's discrimination based on confident appearance and success. I'm kind yet assertive and I don't let anyone walk over me. I don't have to be rude to others to feel better about myself like those who I experienced today. I don't tolerate aggression or rude behavior or bad customer service as a paying customer. Clearly only families and older individuals are welcomed here. If you're younger, successful and in a hurry and by yourself confidently as a woman then you'll be targeted, disrespected, and gossiped about when you leave which shows clear unprofessional behavior. Not my cup of tea and it's not how I do business. I will never do business with this establishment again. Also, didn't even receive to go cutlery in the bag. ...

I really wanted to like this place as I love supporting local. The good: coffee. The not so good: sweet crepes and cleanliness and not very handicapped friendly.

The sweet crepe barely had any 'toppings' - mostly just crepe with a swipe of topping. Overpriced.

The overall place was dirty but the bathrooms were flithy. Floors, sink and toilets were just nasty.

As for handicap accessibility, I am recovering from surgery so using a cane. Entry was fine and handicapped parking was close but it is tricky parking in general due to dead end/one ways.

The (distracted) staff almost ran me over a couple of times (I'm looking at you cashier), completely unaware of my cane/slow pace.

And the dirty bathrooms were not friendly to special needs. The handicap bars in the bathroom (the pull up silver bars along the wall, common in ADA bathrooms)was rusty, dirty and just nasty. I really couldn't tell when those bars had been wiped down.

So, grab a coffee here but until they improve their food portions and cleanliness, I think I'll approach with caution, even when I no longer need the cane (which...

Oh my goodness, I had such high hopes for this one and was so disappointed. The inside was full which is understandable, but when we went outside there were 5 open tables -- all with used plates and other remains from the people who last sat there. We cleared off our own table and so did anyone else that decided to sit outside. And let me tell you, the smell of breakfast food left under the hot sun is sickening. A customer actually got fed up and started clearing and cleaning on his own. It was embarrassing. He pointed it out to an employee and the guy picked up one set of plates and never came back for the 5 other piles. I will say, however, that the food was delishious. But I'll never know what my waffles would have tasted like with syrup since the waitress who said she'd be right back with it never appeared again. Oh and using plastic utensils because there wasn't any clean silverware. It was as if they had never been open for brunch on a Sunday and were totally unprepared. I'm willing to try out their other locations but I'll never be back...