Panera Bread — Restaurant in New Albany

I am absolutely livid with the Panera Bread in Clarksville, Indiana. We’ve been loyal customers for years—drive-thru, delivery, even occasionally dining in—and this place has been a disappointment over and over. Their customer service has been awful, but we kept giving them another chance. Big mistake.

My daughter wasn’t feeling well and wanted something simple—smoothie, bread, and soup. We ordered through DoorDash so she didn’t have to leave the house while running a fever after working in the heat all day. This is now the THIRD TIME this Panera has gotten an order wrong for my family. They sent the wrong soup (clearly from another order) and when we tried to call to fix it—no one answers. Their voicemail even has the audacity to push the blame on DoorDash, which is ridiculous. DoorDash doesn’t open the sealed bag—they just deliver it. The driver was great. DoorDash immediately credited us and handled the situation, while Panera ignored us completely.

Panera’s problem is simple: they don’t care. They don’t answer phones, they don’t provide support, and they don’t own up to their mistakes. And the kicker? They’re out of bread. Panera. Out of bread. You cannot make this up.

This place is one of the most expensive fast-food spots in town, yet they can’t even manage basic customer service. Panera Clarksville—you need to get it together. Right now, you’re failing your customers, and I’m done wasting money on a brand that can’t even deliver what...

I'm a big fan of Panera Bread. Having lived in Colorado for 26 years, I remember visiting their first restaurant when it opened in 1998. Most Panera locations offer healthy food, a welcoming ambiance, and excellent service. Unfortunately, the Panera on State Street in New Albany, IN, falls short—specifically in customer service.

The employees appeared disengaged, avoiding eye contact and any interaction with customers. It felt like they were deliberately minimizing communication. Even when I made the effort to say "thank you" after picking up my order, I received no response. The lack of enthusiasm was obvious, and it was clear they weren’t happy to be there.

In today’s competitive restaurant industry, great customer service is essential to standing out. If this Panera doesn’t address its service issues and retrain its staff, it risks losing customers over time. A business can serve great food, but without a positive customer experience, people will take their...

My Dad and Mom wanted to take my family here for dinner one night. There was a total of 4 adults and one teenager. Every single one of us that had hot food came out cold. My wife had a piece of hair on her sandwhich. After she had received her knew sandwhich hair free, you could plain as day see the stares and whispers from the girls behind the counter that made my wife extremely uncomfortable. My dad had to get his soup warmed up multiple times and by this time i just decided to keep my pizza cold instead of us having to keep going back up there. We are not the type to send food back or complain about every little thing, but some stuff you just can't ignore. This place only had maybe 10-15 people in there counting my family so they were far from being slammed. Definitely would say it was a slow night. This restaurant just opened a month ago and they seriously need to train or retrain...