Jimmy John's — Restaurant in New Berlin

We appreciate JJ's because of its convenience, but lately its been a hassle and a disappointment. We make the order on the app and immediately receive a notification that our order is out for delivery. (Couldn't possibly be true) The order takes 30-45 minutes to arrive, consistently. (We live 5 minutes away) When the food arrives its not made to order. Extras are missing, Bread is not taken out of the sub, the sub is not cut in half. Bread is stale/day old. When I enter the store I'm met with an unhappy uninterested hello, which is a stark difference from other locations. I normally wouldn't care enough to write a review, but something is seriously wrong with this location.

Customer services has always been a big problem for this location, but lately quality has dropped off a cliff. What a shame, We'll take our...

Maybe the freaky fast delivery doesn’t exist anymore. 50 minutes for 1 wrap. Called twice to see where my order was. The first call I was told it was out with the driver who had a couple deliveries and to call back in 10 minutes if it wasn’t delivered. It wasn’t delivered. I called back and I was told that the driver who had my order came back with it after making the other deliveries, I asked why and Alex said “I don’t know”. Again I was promised it was on its way. 6 minutes later it did show. The driver asked “how’s it going”. I responded “not good” and he had the nerve to ask “why”. Big no...

Wish I could give this place -5 stars. After months of delivering to my place which is located 1.2 miles from their store they gave me a bs story over the phone of how they can’t deliver that far?! Then they called me back and said we can deliver your food we will be there shortly. 1-1/2 hours later I call up the store and they said we actually made a mistake we can’t deliver to your address... it’s too far away- mind you I’m 1.2 miles from their store. The punk kid who pretended to be the manager was extremely rude and unprofessional. Stay FAR AWAY from this dump!!!!...