Took my family there after visiting Costco. My wife and i are vegan so we ordered the impossible bowls. There were two females that were working the counter and one of them put in a request for more impossible meat. After waiting for a few minutes we were informed that they had to make make more and it would take a few minutes. My daughter had already been waiting at the cashier because hers was not vegan. Another girl made an announcement by yelling out to all of the other people waiting in line that if they wanted impossible meat it was going to be at least 20 minutes. I then looked at the other girl who said it would only be a few minutes and she proceeded to throw my bowl away and move onto the next customer. Total lack of any empathy on waiting for 20 minutes and acting like it was no big deal. We ended up paying for my daughters meal and went to Qdoba on S 76th street. I am wee aware that things don'y always run smooth, but to be treated like that was unacceptable. The only girl to take some kind of responsibility was the cashier. She apologized twice for the poor treatment. I should have gotten her name and commended her on this post. I remember that she was a young black girl and very pleasant. Side note: When it's over 80 degrees outside you may want to put the air on.