Taco Bell — Restaurant in New Berlin

As other reviews have stated, this is a pretty terrible Taco Bell store. The main issue that I have encountered is unacceptably poor staffing levels, which seems to be an issue at most Taco Bell locations, but this one tends to be the worst I've seen, especially during the PM hours. Forget coming here with a large dinner order, and don't even bother after 7pm. It's pretty hopeless. I've had ok success here with small lunch orders (when they actually have more than three people working) but they aren't overly quick even then.

My wife and I foolishly decided to get a dinner order at this location for us and our two boys the other night at about 5:15pm. Long day, didn't want to cook, we were already in the area, yada yada... we went inside to place our to-go order and used the kiosk. It was a pretty big order (can't be helped when feeding hungry 9 and 15 year old boys).

We were the only ones in the lobby initially and the drive thru maybe had one car. Nonetheless, it took at least 20-25 minutes for our order to be made, mainly because there only appeared to be one person working in the kitchen initially, with a second employee appearing after a few minutes to assist. I don't fault the two employees; they were working their butts off. Taco Bell's process is very labor intensive - much of the menu is basically made to order. There should be a bare minimum of four people working back there at all times, even when others are on break, and ideally a couple more on hand to assist when things get busy, and to wipe down and mop the place when not. Any less, and the process breaks down to a pathetically slow pace, as we saw first hand.

While it is certainly possible that a few employees called in, it wouldn't shock me if the management has allowed under-staffing to perpetuate hoping that the kiosks would make it all work somehow. We saw first hand how that is a folly when a couple and their two young daughters came in after us, followed by another couple. I think the second couple eventually left without ordering, but the couple with the two girls waited at the front counter forever and was never assisted the entire time we waited because the two employees were too busy making our order and a drive thru order. After watching the couple struggle with their misbehaving kids for several minutes, I made the mistake of suggesting (in a friendly manner) to the Mom that they try out the kiosk. The Mom not-so-pleasantly informed me that the kiosk doesn't make available the one item her kids will eat (which she later mentioned (while leaning over the counter to shout into the kitchen) was the pinto beans side, which is not a regular menu item). While Taco Bell is not responsible for the conduct of these or any other customers, they are responsible for the interminable amount of time we had to wait next to them because they had no employees to spare to take their order and not enough to make ours in a timely manner.

Eventually we got our food. While we attempted to check our order in the lobby, we discovered at home that it was wrong nonetheless. Fortunately, it was sort-of in our favor, as we got two more expensive items (that we didn't order) in place of two missing items that we did order. Therefore we weren't ripped off at least. The two workers were clearly in over their heads. We felt bad for them and had no intention of going back and waiting another 20 minutes for them to give us the missing items. The food itself was fine, though some of the hard tacos were smashed and some very burnt cheese and stray un-ordered veggies made it into some of the wrapped items. Pretty typical for Taco Bell.

This store always has "now hiring" posters all over it with offers of bonuses. Evidently it's not enough. We may need $15 an hour fast food employees just to ensure there are enough able-bodied people in every store for them to effectively run. Taco Bell clearly isn't attracting enough reliable workers at their current pay rate, particularly...

Attempted to place an online order on 8/13 a little after 5pm. It said there was a "hiccup processing payment" however when I went online to check my bank statement they had charged me for $22 dollars 4 times... I called the store and asked if they had received an online order. The women who answered gave me a long winded excuse about how they were under staffed and then said she didn't have time to take an order. I told her I just needed her too look if an online order came through, so I don't waste my time driving up. She told me she was too busy to look. I explained again that I was charged 4 times I just needed to know if I should come get food or not? She again argued she was too busy and gave more long winded excuse about being under staffed. I told her in the time she had taken to argue back and forth with me, she could have just looked to tell me if the order came through or not... she then hung up. I called back to ask her name, she asked if i was the lady with the mobile order, said "i told you we are busy" and then refused to give me her name, saying she was to busy to even do that. To see how much time shed be willing to waste being as "busy" as she was, I proceeded to keep her on the phone over 5 minutes where she lied about being a manager, not having a store manager, gave a name of Heather, and continued to say how she was too busy to do her job or just give me her name. I got bored with it but am convinced i couldve kept her on the phone til close. Kudos to the 3 teenagers holding it down in hales corners that were able to manage the small order, ridiculous a grown woman "manager" can't conduct herself with the same...

Taco Bell on 3530 S Moorland Rd, New Berlin, WI 53151. Service and hospitality have been very bad! My first surprise. My order was for dine in, it ended up in a to-go bag and was blatantly thrown onto the counter. Second time another person and myself where waiting to order for approximately 4 to 5 minutes for someone to come to the register. When employee came to the register he just stood there never saying a word. I spoke to the person ahead of me saying there’s someone who can take your order. He responded “I’m not sure there is? He never said anything to me indicating he was there to take my order” Then he said this location has turned to $hi!! And walked out. I also walked out. Now tonight 09-30-19 at 10:25 p.m. I reluctantly went back to this location. Doors locked. Hours of operation 10 a.m. - 12 a.m. employees inside so I tried the drive thru. Was told the grill was turned off and they couldn’t make what I ordered. Asked for something else was told the grill was turned off. I then said into the speaker “I don’t even know why your open” and drove away. As I drove through the parking lot ( not the drive thru) employee working the window started yelling and screaming at me. Not understanding what she was yelling I drove back to window. No one there, I blew my horn, no one came to the window. No one came to the window to explain why this person was screaming at me. Can you tell me why your employee was screaming at me? This location desperately needs management and a course in what it means to keep customers coming back to...