Domino's Pizza — Restaurant in New Braunfels

Operations are slow and unorganized, even with the District Manager on location. I ordered 2 pizzas and wings and went to the grocery store. It said it would be about 20-35 min so I figured I had time and spent about 40 minutes at the store. The tracker said they were prepping the food still, but I figured it was either not updating right, or would surely be ready by the time I got there and paid. This particular Dominos has a drive through so I pulled up as I was in a rush to get to work and wanted to bring my family some food before I did. The line behind me quickly backed up 2-3 cars and I waited and waited. I had employees just walk by the window look at the line when they were taking out trash etc. None of them even acknowledged me or the other cars in the drive through. I thought the wait was fine as they were probably busy making my order. Finally someone stoppedby the window to address me, asked my name and came back and said it would just be another 20-30min! I said that was not cool and she said that they had a large order and hadn't started it yet. I told her that was too long as I had already waited over an hour from when I ordered, and I was in a rush and that they should have let us know if it was going to be that long. She said her District manager was there if I wanted to complain. I said that I was going to be late because I still need food and had to get to work and had no time to make a complaint, but I would be sure to leave a review. I went to the Little Cesar's close by and picked up a couple of hot and ready pizzas and wings and was out in 5 minutes. The kids loved it more than Domino's too, so it looks like we have a new pizza place in town....

UPDATE 11-27-17. Ordered the same pizza i normally order.... for pick up since they no longer deliver... wanted to charge $8 MORE than I paid a week ago for pickup. This place is really screwed up. Would give no stars if I could at this point. May try again in a week or so, but looks like this Dominoes will be on my never use or recommend list! New owners. I ordered a pizza last week to an address near NBHS and the price of the pizza increased by $5... a new "delivery charge". After I told them I had been paying $15.85 for a large specialty pizza, which permitted me to give a larger tip to the delivery person, they reduced the price. Today I attempted to order for an address off Common St, and found that Dominos no longer delivers to the Gruene area, the new owners have changed their delivery areas... As owners, they can do business where they want and charge what they want... but apparently they don't realize that they are losing previously loyal customers in...

Ordered online, selected delivery. Entered my delivery address, chose my items, checked out. Confirmation email said 16-18 minutes. About 25 minutes later I check the pizza tracker and it says thank you for picking up your carry out order. I go back and double check my email and it says carry out. I know I did not order carry out, I have ordered several times and have never chosen carry out. I try calling multiple times and no one ever answers. I drive down to get my food which by the time I get there a total of 50 minutes has gone by, 30 of which is after it claims my order was picked up. I explain what is happened to the girl behind the counter who acted like she didn't care. Gives me my food, I ask so my food has been sitting in here 30 minutes and she responds it's only been sitting there for like 5-10. I get back to work which is about a 5 min max drive and my pizza is lukewarm at best. Very...