KFC — Restaurant in New Braunfels

This KFC location continues to be super consistent! We really enjoy eating there when we are totally craving fried chicken!! The service there has been friendly; however, Isaac last night was excellent! He greeted us with a welcome and a smile and even mentioned a better menu choice; after overhearing me ask my wife about possibly sharing something. It totally changed my order to something that I would rather have more of and even saved us $3 in the end! He knew the menu extremely well and was prompt. I asked if he was the manager there and he humbly said no. Then I happily told him that he should be; for the great job he was doing! Thanks again Isaac! Keep up the great work sir. You are an asset to that business. The dining room was clean and orderly. We totally dug the way this newer location was decorated. However, the men’s restroom could have used some attention. Just messy, not disgusting or terrible. Last but not least, the food of course. Our wait wasn’t too bad. Their drive through was definitely busier than the dining room. Our Original Recipe was good n hot and super fresh. The mashed potatoes and brown gravy are the best in fast food too. My wife ordered the nuggets and those looked pretty freaking delicious as well. We’ll continue to frequent this KFC for sure. Always our delicious...

Went here last night (Nov. 6) at around 7 p.m. Sat in line for more than half an hour before placing my order for an eight-piece, to be told it had to be all dark meat. Fine, whatever. So no kidding about another 20 minutes go by, and the kid at the window pops his head out and says "Hey I had to make it all crispy, hope that's OK." No, it's not OK. If I wanted crispy I'd be at Chicken Express or Bush's. So he tells me it'll be 10 more minutes and I needed to go ahead and pay. I said no, that I'd come inside and wait. After waiting another 20 minutes inside with a group of fellow customers all laughing and shaking their heads at this circus and listening to all the screaming and yelling going on in the kitchen, the young man once again comes to tell me it'll all be dark meat and it'll be another 20 minutes. I asked if there was a manager, and another young (high school maybe?) kid goes "Somewhere?" That's when I walked out. I know these are just kids trying to earn a wage, but I'll let my 6-year-old fry chicken unsupervised in his underwear before I attempt to revisit this disaster of a...

Well, i try to keep things on a positive note but honesty helps people determine where to eat or spend their money. I dont go to KFC often but i went and placed 4 orders and service was friendly and the lady in the dthru was very nice, her name was Kathy...very kind person. But i orderded 4 different combos which two had fries and one mash potato and one cole slaw but i got home and the two with fries had mash potatoes so i was a bit disappointed because when you set ur tastebuds to something and get another its just not the same. Also the chicken was very soggy which i dont know if its supposed to be that way but it just wasn't what i expected. So to say the least i feel like i wasted my money. We did call and they offered the fries which we got and were good but it wasn't like it would have been with the chicken. So to wrap it up service was excellent and drive thru was fast but the food was...