Clayton Homes — Local services in New Braunfels

I cannot recommend Jeni enough! I doubt what I can write out will do her true justice, but here is my attempt anyway. My husband and I were first time home buyers. We walked into Clayton Homes with ZERO knowledge on how the home buying process worked. It was honestly nerve wracking at first because we didn't want to be taken advantage of and seen as dollar signs by a seller and end up with a bad property for a bad price. Thank goodness for Jeni! When Jeni looks at you, she does not see dollar signs, she sees human beings with a need, and she wants to help fill that need. She must have spent a good two or three hours of her day after us walking in to explain everything to us. I mean, every tedious question that we had, she knew. And, if it was a question that was for some reason out of her scope of expertise, she wrote it down and got back to us with an answer within 24 hours. If Jeni doesn't know, she knows someone who does! She listened to our wants, needs and budget and pointed us to the perfect home for us! Due to reasons beyond the control of Jeni or Clayton Homes as a whole, the property/house we wanted was delayed for construction. We did not mind, in fact, it was so appreciated that they took the time to fix what needed to be fixed instead of cutting corners. Jeni's honesty and her genuinity put our fears of being taken advantage of at ease. Over the course of us waiting for our house to be ready, she would give us updates as soon as she had them. She also took the time to get to know us and we shared that we are expecting. She cared enough to not only know our names, but the name we came up with for our baby. She cared so much about getting us into our dream house because she knew that was the house we wanted to bring our firstborn home to, and she was so excited and celebrated every house update and pregnancy milestone we hit alongside us. I truly believe that Jeni was sent to us when we needed her. It could have been so much more stressful for us, but Jeni busted tail and worked so hard for us that there were so many things that were made easier by her. Jeni, if you are reading this, thank you SO much for everything you did. We mean every word written here and we are forever thankful for you! I also want to brag about Beto. Beto was one of the people to inspect the house to make sure it lived up to not only Clayton Home standards, but our standards as well! He walked us through the house and showed us all the cool amenities the house had (Removable windows for emergencies, wall panels that can be removed to access plumbing, etc.). It was also clear that he and his team took the time to inspect the house inside and out. He found things to fix we never would have checked or realized. He was friendly, but not overbearing and gave us space to look around while also making himself available if we had any questions. You could tell he took pride in what he did and cared about the customer's satisfaction as well!

All in all, Jeni is who you want on your team, and even though Beto is third party, I'm so glad Clayton Homes hired him and his team because they are phenomenal! Thank you guys so so much! -M,B...

Clayton Homes in New Braunfuls really deceived and disappointed me and my family. We Bought a modular home and trusted them to set it up on our land that was purchased a few years ago. We thought our dreams were coming true, Little did we know the nightmare just began. The contractors that Clayton uses (Ramos construction) are incompetent and unorganized and will not communicate with anyone unless Clayton gets involved. Ramos contracted D.K. drilling well company to service an old well on the property everyone was informed that this well would need to be checked due to it not being in use for a number of years, D.K. drilling replaced the pump and supposedly checked it out.No one said it was not going to work. The problem was a secret between D.K. drilling and Ramos construction more water was trucked to my storage tank without my knowledge to appease the septic company because they couldn't even fill it with water to test it. The septic company had to install the septic in my front yard where its visible and heard because Ramos Construction couldn't coordinate with the company to come before the house showed up and was in the way. They dug two trenches through my asphalt driveway for power and water and left my driveway in that condition just to show me the fine print on the bid "not responsible for damage to asphalt" very unhelpful very un professional. They threw brush that I cut,over exposed pipes just did a really poor job on most everything. Clayton Homes will back these guys up because they are the only ones who install modular homes. My front fence was bull dozed and left in a pile,drive way ruined, septic tank in my front yard, no water from day 1. After Clayton Homes New Braunfuls gets your money they will move on to the next one,over promise and under deliver. The management is snarky and unhelpful the sales people will promise you anything you want. Famous last words from Ramos Constuction was "its not like we are gonna leave you hanging". Last thing I was told by Kim at Clayton homes was a big fat no when I asked If I could at least get a tank of water to hold my family and I over till we can get another well company out. avoid this place just spend the extra money find someone that knows what...

READ YOUR CONTRACT

They had two months to build and deliver our house. The built and delivered it in two weeks

Since we purchased our home we are not happy with our home or the work done by Ramos construction. I personally hate my house.

Do not trust Joe or Kim. Do not trust anyone from the home builder Southern energy homes. They do not care about any of us. They will take our money and give us a home that is worth half the value with lots of issues. The home builder only fixed some of the issues and then closed our account.

We are still waiting for the appliances to be replaced and all of the drawer brackets in our house arrived broken. Among multiple other issues. We had 7 pages of issues that needed to be addressed.

They closed our account as an act of retaliation for reporting them to HUD.

HUD did not do anything to help. The HUD inspector was joking and trading stories. with Clayton and the home builder during the inspection. He refused to go under the house or above to inspect.

They refuse to fix anything else. Due to our contract we cannot sue, so there is nothing that we can do.

I am an armed forces veteran with 2 small children and two disable in-laws that live next door to us. My wife and I take care of my in-laws.

The majority of the money used to pay for our home came from the death of my wife's father. He was killed by an 18 Wheeler when she was a little girl.

No one at Clayton homes, Southern energy homes or Ramos construction care about any of those facts.

They have cheated us, one of them sued us and they all have caused heartache for our family.

Our dream has become our nightmare and there is nothing that we can do about it. We spent every dollar that we had. There is nothing left.

They could care less. I wouldn't be surprised if Kim retaliated by refusing to fix anything else as well because of this review.

Thank you very much...