Cleo's — Restaurant in New Orleans

Horrible experience here. My wife and I love trying new places in new cities, and we're shocked by how bad of an experience this was.

We placed a chicken kabeb order and a side of french fries. We specifically ordered this because we only eat chicken breast for health reasons. This one order specifically said it was chicken breast chunks with two sides, so it was our obvious choice. We walk 13 minutes back to our hotel, and when we open the plate, we find the "chicken breast" chunks are all chicken thighs. Also, there was no white garlic sauce that the worker, Daisa, said she put in the bag. No problem, we will call and try to make this right; not a massive deal.

We call back, and immediately Dasia gets super defensive. She claims that "chicken breast and thigh is the same thing," which, no, I'm sorry, is not the same. When we said the menu item specifically said it was breast meat, she said oh, we mix breast and thigh meat. Then we said there was no garlic sauce in the bag. She immediately said, "no, there is. just look in the bag and look all around. I'm positive I put it in the bag; I put it myself". When we repeatedly said there was no white garlic sauce, she got even more defensive and started saying we were lying and that she checked the footage (????).

At this point, this was getting ridiculous and so immature that we asked for a refund. She then cut us off and openly admitted to being wrong and that she confused us for another customer. 90 seconds prior, she called us a liar, and we "held the bag wrong, and it must've fallen out." Overall ridiculous situation. She said she would remake the dish, but we had already walked 30 minutes back and forth and needed to head to the airport. She gave us a refund over the phone.

To the restaurant owner: I hope you take this constructive feedback and do something about it. Calling your customers liars, giving food different from what's on the menu, and then fighting your customer on a $1.60 garlic sauce isn't the way to run your business. Having your staff yell at customers and getting THAT heated over the situation is an incredibly bad look. For $25.00 (chicken, rice, hummus, fries), you would hope for better quality service and food. I'm happy to further explain this situation to management if they're inclined...

The food was okay, shrimp were slightly overcooked and it was cold when I finally got it. I would not have reviewed this place at all were it not for the absolutely horrible service I received. I ordered online to save time as I had to pick my daughter up at the airport. I had already paid and just needed to pick up my order. I was second in line, when it was my turn at the counter a young man walked in and the young lady working behind the counter apparently knew him. Instead of helping me she tended to him. Very friendly towards him and rang up his order along with small talk took a good while. Whatever, no problem, rude but not the end of the world. Then he couldn't decide what blunt wrap he wanted and argued about not being able to pay with a credit card for less than 5 dollars. FINALLY he was done. Then another man walked in, and despite me standing right in front of her she again skipped over me and warmly welcomed this new man, got him his pick up order and rang him up. Now I was getting annoyed, she continually looked straight at me. What happened next was WAY OUT OF LINE. She called to the man standing behind me and rang him up, before me! That is three times she completely passed over me and rang up people who came in after me. I don't know if she didn't like the way I looked or what, but her customer service was trash. Finally I said excuse me, I have already paid for my pick up order to which she replied "you can say please and thank you, whats the name" in a nasty tone. Got my food and I will never come back ever again. If you are in the service industry and you have employees that treat your paying customers like garbage and you do nothing about it, you deserve 1 star reviews. Discrimination has no place in a city that supposedly prides itself on being above that. Your food is not nearly good enough to put up with being...

We went here reading the raving reviews of the place. Its an unassuming place merged with a convenience store. It had about 3 or 4 tables only but its open 24 hours. I would think its a gem (especially for Vegans/Vegetarians). And the fact that it is very close to the Bourbon Street, is a plus.

We ordered the Veggie Platter. The menu states that all Vegetarian Platters come with Pita, Salad or Rice, but upon ordering we were told that the menu is incorrect. It does not come with Salad or Rice. The funny part is their website has a menu which also says the same thing. Apparently the other meat platters come with Pita, Salad/Rice. The price is the same, so felt it was a little unfair towards Vegetarians. Mainly because the quantity is not much. The platter is ~$15. The Veggie platter came with Humus, Baba Ghanoush, Tabbouleh, Falafel and Veggie-Grape Leaves and served with pita bread. The Veggie Grape leaves were amazing. Hummus and Falafel was really good too.

The second thing we ordered was Foul Madamas (~$7). I did not fancy this dish much. There was a strong Kalamata Olive flavor in this dish which was not very pleasant. I have had amazing Foul Madamas in other Mediterranean restaurants.

However, since we were famished, we managed to finish it all. The server was very sweet. I think she was new and still training, so was very kind to go back and forth into the kitchen to get our questions answered. +one Star for that.

In my opinion, the place was a little pricey. But the location and the timings are all very well! I do recommend this place to everyone and we may be back to this place the next time we...