Artisan — Restaurant in New York

There's nothing wrong with the cafe itself, but I ordered a Matcha Latte with Oatmilk (I'm lactose and I absolutely can not handle any dairy), and I'm pretty sure the barista made my drink with regular milk. I got this to go, so I didn't try it until I made it home and that was almost an hour later. I double checked the sticker and my receipt, and it said "oat milk." The latte tasted off and it didn't have that typical oatmilk flavor, but I unfortunately already took 2 sips, so now I'm just waiting for my body to handle the fall out.

I also purchased one of their durian drinks for my mother, and she said it was a bit odd. She was only able to take a few sips before throwing it away.

I won't be coming back again- I hate being that person, but I refuse to pay extra money for a drink and then not even get the right order. It's one thing if I just don't like the flavor, but my body cannot handle dairy, so I specifically asked for oat milk. I was also the only customer there at that time.

The prices are also quite high. I spent $24 on 2 drinks, which is absolutely insane. But there's a first for...

Disorganized and uncaring staff. The wait time was unnecessary long because they let ready drinks just sit on the counter for minutes without calling out number just wait for the customers to asked . My drink was sitting on the counter for at least 10 mins, i went and ask 3 times if my order was ready. The first 2 times without checking they just told me they are serving a different number . finally I said I have been waiting for half an hour they checked the counter and turned out the drink that’s been sitting there was indeed mind. My drink was fine but my friend’s drink was a slush and by the time we got it was no longer a slush. My friend also ordered a pin but they didn’t give it to us till we check and asked . I have waited 20-30 mins for drinks before but this one was just unnecessary and not worth it for sure. Both guava yogurt and guava slush just tastes like apples for...

It used to be one of my favorite coffee shops. However, after moving to the new location, the management is in a mess. The waiting time changes from within 5 mins to almost 1 hour! It is crazy. The worse thing is that the long waiting time is not because the number of orders they receive, but more due to low work efficiency of staff and disordered order number. It seems they have enough staff and everyone is busy, but it is ridiculous to see no cashier and lots of finished order put on the table inside just waiting for packing. Also, the order number is decorative. I ordered on kiosk and was told my order number was 'eaten' by the machine when I heard the order with number larger then mine is ready. And this happens after I asked the staff one time earlier and was told my order is under preparation 😒. I can accept the accident, but I can't...