Bagel Bob's — Restaurant in New York

I have frequented this establishment on multiple occasions and have found their food, bagels, and coffee to be quite enjoyable. However, I am disappointed by the level of service provided. During my visits, I have not once had a positive experience.

On my initial visit, I encountered confusion regarding the order placement process, as it seemed that orders were being taken from three different locations within the shop. Upon reaching the front to pay, I was ignored by the man at the register, who appeared to be more focused on taking other orders. When he finally acknowledged me, he rushed through the transaction without giving me proper attention.

During my most recent visit, I had hoped for a different experience, but unfortunately, I encountered the same individual with the same dismissive attitude. He took orders from the people behind me on the line and after making me wait, he failed to ask for my order directly, instead inquiring about it in Spanish to a colleague as if I could not understand. He resumed to look at me or listen to me , this lack of respect and courtesy was extremely disappointing. This wasn’t a question of race as I am a Latina.

It is important to remember that everyone faces challenges in their lives, and it is unacceptable to treat others as if they are invisible. The rudeness and disrespect shown to me, including the lack of eye contact, left me feeling disheartened. What if I had wanted to order something else? This experience has left me with a negative impression of the establishment. This man should not be at the front of the store if he can’t handle...

We have lived in the area for 5 years and this has been our go to place due to my wife enjoying the ice coffee and bagels. Unfortunately today we agree that we will no longer return.

A few weeks ago we decided to stop heading into the store and started ordering online , due to the fact the guys are too busy asking what else you want and not listening to what you are asking for and as a result messing up nearly every order we ever made. It actually was turning into a stressful event making an in-store order. Today we had our 3rd online delivery where the order is not acceptable. The ice coffee - didn't come with Splenda requested (clearly on the order) and was spilled all over the bag on delivery, soaking the other items. The bagel my wife requested was not toasted or at very best extremely lightly toasted. The everything bagel I ordered, Sunnyside eggs, was a regular bagel and cut in half to make sure the egg was smashed all accross the bagel on delivery. Again, wrong items and poorly delivered.

Unfortunately when our orders are between 30 and 40 dollars every time, it is not worth the disappointment and hassle in rearranging the items after delivery. The in store experience is not desirable.

Food generally pretty good and staff are courteous enough, but the process needs to change and become a little more focussed on detail. Due to there being so many options, it is Important that you deliver what is requested and not...

The men that work here are disrespectful and will get into a screaming match with you over their mistakes. I stopped giving my money to this establishment a while ago and didn't learn my lesson the first time and placed an order after the first horrible experience. "Ricardo," (if thats his real name) on the phone got into a screaming match when I called to report the missing item from my order and refused to give me a refund or replace the item. This place is employed by criminals and owned by thieves apparently since there is never a manager on duty and the response for any issues brought up is to call the next morning. Sadly I paid cash so I cant even dispute this charge. Go elsewhere the bagels are not worth the garbage customer service you have endure. Go to the Bagel Shop...