Break Bar And Billiards — Restaurant in New York

If your girl is pregnant she might get discriminated. Just want to point it out before I write this long review, that I did call prior and asked if it was okay to bring a pregnant girl to their billiards bar, which they said it was okay. First of all I would never put my girl in any type of danger or in a establishment that maybe violent. As the photo shows I called this establishment prior to me going. I asked if it was okay to bring a pregnant girl due to the fact that I was going to meet a couple of friends there. She wasn't going to drink, and only spend time with me and our friends at the establishment. Once it hit a certain (passed 10 p.m) time that the employee I spoke to over the phone didn't state, that they apparently don't let people in if the establishment is at capacity (I understand it's a fire hazard) . That's fine I would've been okay if they stated that prior to me making a big deal out of it. As I am explaining the situation to one of the bouncer prior to me asking if it was okay for me to speak to a manager, the bouncer and associate were making it seem like it was my fault for me to bring a pregnant girl out( since when can a pregnant girl not go out), my girl is 7 months and wanted to enjoy the fight with our friends and I explained to them that I called prior to us getting there if it was okay (that's why I we choose this place, if not would've gone somewhere else, like home or millers ale house). Now I'm speaking to the manager I forgot his name, I'm explaining to him the situation, and he tells me they can't let people in due to the place being at capacity and that yeah he's the manager but he doesn't control the bouncers. That the bouncers deem who they let in. As that is happening a friend of mine that wasn't there prior( first time being at the establishment) got let in, and I ask this friend of mine, was she they're before, in front of the manager to gauge his reaction, she said no he just let me in, all while my girl that is pregnant is down stairs waiting in the cold. So I ask the manager why did you clearly let someone who wasn't here before up (not just my friend, other people) and my girl still has to wait in the cold. I mean we have her seat saved by the the section. and we just ordered her food, and he says he doesn't control who the bouncers let in. I asked him how is it they can choose who they deem worthy to come up, it's unfair. So he says I'm sorry I am the manager but the bouncers say who they let in (pretty much saying your screwed go somewhere else). Now I'm not mad if they would've been straight forward and told me from the beginning that it wasn't a safe environment, or that they can't guarantee the safety of their customers( not pregnant and pregnant alike), because the bouncer upstair and his female associate clearly said " what if a fight breaks out, how do you know nothing will happen to her". I told them how do we even know if a fight will break out, and isn't that why you have bouncers? I also told them I called prior, I had other options like watching the fight at home or go to another establishment, but when I spoke to them at 7:20 p.m they said it's fine and that's why me and my 4 other friends chose this place instead of going somewhere else. Also if your in that a situation (waiting outside situation) where the bouncer says I can't let you in, yet he's letting people in, you would obviously say something. Now the part the pissed me off is that, as soon as the bouncer noticed my girl was approaching him and he yells "stop, just stop, I know what your gonna ask" so my woman (I'm upstairs talking to the manager) says "why are you yelling at me, stop yelling at me you have no right to" and the bouncer says " I was just looking at you because I was just going to tell you to come up, but see now your not going up". All because she said stop yelling at me you have no right to, and he said " you just need to stop because I know you were gonna ask why am I letting other people up". Obviously someone is gonna ask why, when clearly your not letting some...

I went there yesterday on a fairly busy day and they lost my debit card. When I went there and got sat, the table was not clean and I asked the server politely to clean and she sent someone else to clean after good five minutes and he cleaned the table with a dirty rag and still left food waste on the table. I politely asked again, and was patient and our server still cleaned the table with the same dirty rag the second time. There was still food debris, but because it was busy and they clearly didn’t care enough to clean the table properly, I didn’t even bother to try after the second time. The whole service was extremely slow, but we were patient the whole time. We asked to close our tab and the server didn’t return to our table for over 20 minutes. By this time, the event was over and the place had emptied out. I went to go look for her and she said she’ll come to my table. I guessed sth was wrong, but I patiently waited again. After she failed to show up again, I went to FIND HER AGAIN and when I confronted if everything was okay and if she lost my card, she accepted that she had lost my card. The server lost my card and did not even have the decency to come and let me know; I had to go scouring the entire place to find her. The manager came and wanted to shake my hand and I refused to because I was understandably upset that they lost my card, made us wait for over 30 minutes and only admitted to losing my card after I WENT TO THE SERVER TWICE TO ASK WHAT IS GOING ON!

The manager said they will comp our bill, which is the only appropriate response. I even consoled the server before I left that it wasn’t a big deal. I didn’t create a scene and I left peacefully.

I called back today to check if the card showed up somehow, and the server asked me to hold, and I overheard the manager go , “Oh, the one with the weird name”, and they muted me and hung up on me. When i called back, she didn’t even apologize for hanging up on me and nonchalantly dismissed me.

Very unprofessional of the manager and the staff to not only lose my card, but be unapologetic, rude, shady, and call my name weird. I am a long-term customer and visited this place over ten times! I wasn’t gonna write or do anything, but calling my name weird and hanging up on me for sth that was their fault is very rude and racist. I am only writing this review because the manager’s and the server’s actions were very disrespectful, disappointing, and unprofessional and I will not be...

Unsafe environment and horrible employees!! I went to the Break Bar this past weekend with a group of friends. We were sober and sitting together at a table. My purse was right next to me the whole time, and while I was not looking at it for a split second, someone robbed me and stole it. I asked the hostess if it had been turned in, and then immediately went and informed security who told me they were going to have their manager pull the camera footage. After 15 minutes with no update, I approached them and they said they found nothing on their cameras, (which I later found out was a lie) and that I "shouldn't be at a bar if I didn't want this to happen" then they laughed in my face. Only when I informed them I was calling the police , did they agree to allow me to speak to their manager, who they claimed had already looked at the security footage. He then told me that he in fact did not look at the footage, and would under no circumstances. He gave me about 2 minutes of his time to address the situation, then excused himself. After 1 1/2 hours, as soon as the police arrived, he approached me with my missing purse that was clearly rummaged through. He told me that it was "turned in" but refused to give me any additional details. This was an extremely traumatic, unsafe, and overall horrible experience. I absolutely would not recommend...