CAVA — Restaurant in New York

I recently visited CAVA, and while the team members working the line were friendly and professional, my experience was unfortunately overshadowed by the manager’s behavior.

When the line began to grow, the manager stepped in to speed things up. While I understand the need for efficiency during busy times, she rushed through orders so much that she was noticeably skimping on portion sizes for everyone, including my bowl. When I politely asked her to add more, she curtly said, “That’s the portion size.” However, it clearly wasn’t—it seemed like she was rushing too much to serve the correct amounts. And I wanna add I did not like how she was speaking to her staff. It was very disrespectful and not like a leader.

To make matters worse, when I pointed at the salad dressing I wanted for my bowl, she rudely told me to “please put your finger back on the other side for protection” in a tone that felt unnecessary and condescending. While I respect food safety practices, her delivery came off as rude and uncalled for, adding to an already frustrating interaction.

I don’t normally write reviews, but when I’m paying $18 for a bowl, I expect accurate portions, clear communication, and courteous service. The rest of the staff were wonderful, but this manager’s behavior left a bad taste in my mouth. I hope management addresses this to ensure a better experience for all customers...

I frequently order from Cava through UberEats, and almost every time, items are missing from my order. Today, I waited 70 minutes for my order, and only one of the three items I ordered was in the bag, which was sealed, so it clearly wasn’t an issue with the driver.

It’s incredibly frustrating to come home after a 12-hour shift, excited for a meal, only to have items missing. This seems to happen far too often. I’d suggest adopting a system similar to Sweetgreen, where each item in the order is printed on an individual ticket, like 1/3, 2/3, 3/3, to help employees track the order and ensure nothing is missed. While UberEats refunded most of the cost of the missing items, I ended up spending more money on tips and placing a second order to get what was left out. It’s frustrating to waste both time and money on a meal that I had to reorder due to repeated mistakes.

Update: I placed a second order because the first order I received was missing 2 out of the 3 items I ordered, including the Greyson brownie. After placing another order to get the missing items, they sent me the Blondie chocolate chip instead of the brownie I originally ordered. Who is working there...

I recently left my job at Cava, and I feel compelled to share my experience. Unfortunately, I found the workplace to be quite challenging due to the management style. The atmosphere was often tense, and it seemed like many employees, including myself, were unhappy, particularly when the supervisor (PATRCIA) was present.

I personally felt that the supervisor was overly critical, frequently nitpicking at me in a way that felt belittling. There was an instance where we were both working at the same station, and I was asked to move out of her way, followed by a comment about not making her mad. This kind of interaction added to the stress of the job and made it difficult to maintain a positive attitude.

In addition, it was disheartening to witness the supervisor consistently embarrassing employees in front of customers and other staff members. This behavior created an uncomfortable and unprofessional atmosphere that impacted everyone’s confidence and job satisfaction.

It’s my hope that future changes in management style will improve the overall work environment and foster a more positive atmosphere for...