Dulce Vida Latin Bistro — Restaurant in New York

Absolutely terrible! 100% do not recommend. Rosia is not nice. Terrible service! The steak was hardly steak, mostly fat. NASTY!!! Chicharron was hardly edible, it was way overcooked. I imagine it similar to chewing on a rock. Then the $10 sharing fee! The restaurant was completely empty. (Now i know why it was empty) My wife ordered empanadas and I ordered bendeja Pisa. Her sister had nothing! We were charged $10 sharing fee when no one shared??? They didn't even bring out an extra plate but charge sharing fee? I understand if it was full and needed the seat but it was empty and NO ONE SHARED!!! NOT EVEN AN EXTRA PLATE.....Then 18% auto gratuity for a rude slow server. WHAT A JOKE!! THE FOOD WAS TERRIBLE!! THE SERVICE WAS WORSE THAN THE FOOD!!!! DISGUSTING AND DISSAPOINTING!

THE FOOD WAS TERRIBLE!! THE SERVICE WAS WORSE THAN THE FOOD!!!! DISGUSTING AND DISSAPOINTING!

THE FOOD WAS TERRIBLE!! THE SERVICE WAS WORSE THAN THE FOOD!!!! DISGUSTING AND DISSAPOINTING!

Response to owner: FOOD wasn't good. All the other 1 star reviews show that. Take the space???????? RESTAURANT WAS EMPTY

RESTAURANT WAS EMPTY. Hope you got the message buddy. Also I'm sure everyone reading this will get the message you're rude and make no sense. Take the spa e of an empty restaurant???? Please explain....

2nd response to owner after you changed your original response. No one complained about your prices, they are fair! You just completely contradicted yourself. So you are in agreement the restaurant was empty but still charged because "I took up space" so get your story straight. Also if you charge a "sharing fee" AT LEAST BRING OUT AN EXTRA PLATE! Are you saying you're not family friendly? I brought a sleeping baby in a stroller and you complain about our baby taking space in your EMPTY restaurant! Sorry I brought my family! I GOT YOUR MESSAGE PAL: NOT A FAMILY ESTABLISHMENT!!!!

Owner: Why did you remove you telling me "HOPE YOU GOT THE...

The worst customer service I’ve ever experienced. Did not deliver full order, and when I called I was told that they didn’t have particular menu items which is why it was not delivered. They never notified me. They would not take responsibility for it, and made me call chownow...only to have chownow call the restaurant back to ask for a refund, and the restaurant would not refund our request - which is stealing! By far the worst customer service I’ve ever experienced with restaurant in nyc in 15 years. Will never go there or order from there again and recommend caution when ordering from them.

Update. They did not credit me immediately. I had to call the restaurant. And then the restaurant told me to take it up with chownow (to be clear, I went to your website and ordered through your website which uses the chownow service as the only online ordering option). I called chownow and they said that the restaurant had not authorized a credit but instead asked that menu be updated. So chownow then called the restaurant and asked for the credit of the item and the portion of tip allocated to such item. The manager apparently refused to credit the portion of the tip. So there is no confusion on my end. It’s just a mistake that no one cared to notify me about missing items and then terrible customer service and then taking a 20% tip on the portion of the order that was never delivered!! The right thing to do, and the easy thing to do, would have been to notify me that my order couldn’t be delivered because it wasn’t available tonight, or if that failed to then credit it yourself instead of the run around or to bring something else, and then failing all of that to then credit me at the very least the tip of the portion of the order never delivered. It’s not hard to at least act like you care, especially...

The food is good and the service was just fine. The place was pretty empty when me and my bf were there. I’m giving it 2 stars because they include an 18% tip in the bill, AND if you don’t read your bill well enough, you may end up tipping twice (tipping on the bill that ALREADY includes the tip). My bf and I noticed the INCLUDED 18% tip after we payed. When i told the lady by the cashier that no one had told me about the 18% included tip, she said that the information was included in the menu. I asked her to show me where, and they pointed at the end of the menu, like the VERY END, where in fact it said about the INCLUDED 18% in the tiniest font ever!!! I’m Colombian myself, and I was so excited to try a Colombian restaurant while in NYC, but I do not like to be taken advantage of. Such a dishonest thing to do.

• Updated Review After Response From The Business

I am sorry to responder, but you must be confusing me by another complaining customer. No voices were raised during my conversation with the host and the server. And, the included tip was much more than $6.

I understand the employees at the restaurant don't make the rules about these things, so I don't take it out on them. I also have no issue tipping, especially if I liked the food and service at a place, like I did at your restaurant. What I disliked was that the charge of the tip felt very sneaky. I feel that the mandatory 18% tip disclaimer was purposely put in an obscure location and in a very small font, with the intent to be overlooked until the bill comes. If it was clearer from the start that there was an included tip, I would not have had a problem, and I would still have stayed at...