Elio's — Restaurant in New York

Ok, I wanted to get some ice cream to eat as I was driving home. This seemed so much better than a McDonalds cone and it was still open after 11P, so I figured I would try it. The girls behind the counter were sweet and let me sample some flavors, but the music was so loud I couldn't hear them talk. I quickly found an ice cream to eat, Elio's Treasure which was pretty good and I figured I would get an ice cream sandwich that I could eat while I'm driving. Easy enough. The girl takes my order and then offers me toppings and multiple scoops, and asks me what kind of cookies I wanted, I chose Macadamia. Then the bill comes $15.00 and change for an ice cream sandwich. I almost freaked. How could it possibly be that expensive for two cookies and a little bit of ice cream. That's more than a whole package of Tate's cookies and those are the best cookies in the whole freaking universe.Then she disappears in the back for about 12 minutes. I started having misgivings almost right away. This was seeming unnecessarily complicated. So finally she comes out with my order in a paper bag and I go to the car. But as I'm walking, I realize it's warm. Why is my ice cream and cookie sandwich warm? I get in the car and open it up. Well, it wasn't an ice cream sandwich. I don't know what it was, but that was definitely not a cookie, maybe muffin bottoms, or brownies, or even cake but definitely not a cookie and it was already starting to melt into a soggy mess. I took a couple of quick bites to try and figure out what they did. Maybe they got the wrong order? I should have just had a cone, or maybe they shouldn't have called this a cookie ice cream sandwich. I definitely couldn't eat it while driving. The only thing I had said to the girl about my order was I'm going to eat it while I drive home. So 20 minutes later I arrived home and tried to open it but by that time it was just a puddle of milk. Why would anyone heat up cookies to eat with ice cream unless you were sitting there eating and there is only like 6 seats in the shop, but the girls behind the counter clearly knew it was "to go". This place reminds me of the episode on Seinfeld where the restaurant owner is trying to sell all different types of food and nothing is good. I read all the reviews (after the fact) and they are generally positive but maybe the people nearby are seduced by the cuteness of the place and that it's the only option in the neighborhood. For $15 ($17.50 with tip) I should expect this place to really know what they are doing. This is quite possibly the worst "ice cream experience", Ive had in my entire life. And on top of that I had the privilege of it being the most expensive ice cream ever. I've had ice cream sandwiches (made with real cookies) at Ample Hills and Morgenstern's Ice Cream and it was great, two cookies and ice cream in the middle, not warm Macadamia cake and melted sludge. And at both of those stores it cost between $9 and $11. And more importantly, I was able to eat it and not...

I am glad to know that you have such a suitable variety of ice cream! From your detailed feedback, it is clear that the customer service was excellent. The kindness of the staff and willingness to offer samples contributed to your pleasant visit. The extensive menu presented a pleasant challenge, but the staff's helpfulness in recommending the peanut butter chocolate flavor reflected their attentiveness to your preferences.

My favorite peanut butter ice cream, with peanut butter on the side, chocolate sprinkles and cookie crunch, sounds deliciously customized. It was impressive that the staff not only understood my wishes, but also demonstrated their efficiency in ensuring that the order was accurate and prepared rapidly.

The mention of the color-changing spoon adds a fun and unique element to the experience, demonstrating an attention to detail that adds to our overall enjoyment. It's clear that these specific touches contribute to your positive perception of the place, and your enthusiasm suggests a desire to return and share this delightful discovery with others.

Moving on to the broader aspects of the shop, the variety of flavors including vegetarian options is commendable. Reasonable prices, with three scoops going for $6.50, make it an attractive option for enjoying a variety of flavors without breaking the bank. The addition of donuts, waffles, pancakes, sundaes and more expands the offering beyond traditional ice cream, providing additional options for patrons looking for diverse treats.

Your specific recommendations for S'mores, Rum Raisin and Mango flavors provide valuable insight for potential customers wanting to explore the menu. The wide praise for the exceptional execution of the S'mores flavor, especially the exquisite marshmallow inside, adds a distinctive and delicious touch to your review. It's clear that the shop excels not only in customer service but also in providing high quality and delicious ice cream options.

Your mention of the helpfulness reiterates the friendly and helpful nature of the staff, which contributes to a welcoming atmosphere. The availability of ample indoor seating adds to the overall comfort of the establishment, making it the perfect place to enjoy your treats at a...

Came here on the Fourth of July, as it was the only spot open late for my godson, who had a sweet tooth after our BBQ. I’m glad I found this place. The owner was really patient with him, which made me happy. The saying "like a kid in a candy store" perfectly described him, overwhelmed with so many different options. She let him take his time customizing his order, and he ended up with a large Oreo ice cream topped with even more Oreos.

She was just as patient with the adults in our group, allowing them to try multiple samples before deciding. They offer so many combinations that it’s hard to choose—but that’s a good thing! She even looked me in the eye and said, "You like donuts? I can cut one open and put any ice cream you want inside." The options are endless here! I ended up with a milkshake, and they even offer non-dairy options for those who are lactose intolerant, which is pretty cool. My godson and I will...