Flatbush Bagel — Restaurant in New York

Very disappointed!! A place that I would have once called one of my go-to spots has become a very unorganized and fast pace bagel shop. I find myself disappointed as I would normally go in person to flatbush bagel and decided to order online not once but twice. The first time when placing the order online calling the store to confirm the order only for the order to show up incorrectly. This was a BEC (Bacon Egg and Cheese) sandwich. On the phone they confirmed that the order will be correct and it arrived with ingredients that I'm allergic. The next order was placing again the same day to fix the mistake of the incorrect ingredients, only to find an employees hair in my food. To my disgust, I took a trip to the store to see what was going on, to speak with the manager about the hair in my food which I found very disrespectful. The next moment an employee came out saying the order was cancelled, however the employee was non apologetic for their own hair being in the food continued to argue that the order was cancelled and there shouldn't be a problem. This almost seemed intentional. I wouldn't recommend this place to you, if you want quality! It has become more important to the business to get your money than to serve the customers the correct food. I've had incorrect in person orders before with the incorrect ingredients as well as they are not writing down the orders and are not double checking to make sure the order is correct. I trusted this place to get better but the trust is broken. If you want fast food do not go here your better off at McDonald's as the business...

They are very cheap and confusing here and there’s been a couple instances where I get berated for paying less than what I apparently owe even though they are the ones making my order and charging me.

The most recent time I went there:

I order turkey and cheese on a croissant, which is $6.50 at PLG nearby. I get to the register and pay like $7.50. So far so good. Then I’m waiting for my order as I’ve already paid $7.50. The lady at the register then calls me and has the order and she says oh this is a sandwich which is $12.99 and berates me for paying $7.50 even though she’s the one that charged me…like?????? I didn’t want a big sandwich and I didn’t make the actual order so like I’m very confused at this point. Overall they are cheap and I’d rather go to PLG where I know exactly what I’m ordering and what...

Edit: lowering to 1 star- my friend just ordered from here and literally everything was wrong - no lox on the bagel, neither bagel toasted, wrong drink. Just lol, pathetic

I was gonna leave a 4 star but the latest time I ordered from here is over the line. Of the 10+ time I’ve had something here you can count on the order being wrong a solid ~50% of the time. Ask for it toasted? Get it cold. Order hot coffee? Get iced. Come on now. The only reason this place is open right now is because its the only bagel place around, you’re better off going to a deli off of Flatbush than this unreliable trash. Im giving 2 not 1 stars only because it does taste great when they get it right.

Shame on the owners, the managers, whoever runs this place - the workers are...