The UPS Store — Local services in New York

BUYER BEWARE: This UPS store rips off its customers.

This place used to be great. Now, it’s usually severely understaffed - one person behind the counter with a long line all the way outside - and multiple lines for various things, including Amazon returns.

The person behind the counter has obviously been trained to rip off the customers by only offering expensive Air shipping when UPS Ground is much cheaper and more efficient. I saw some poor lady get ripped off, paying 40 bucks for “three day select” when she asked for the most economical option, which would be UPS Ground. The clerk didn’t even mention Ground was an option so this poor lady spent 40 bucks mailing a rum cake when Ground mail would have cost $13.

I specifically asked for Ground for my own packages, and the same clerk said, “you know, that’s not guaranteed.” That is a lie designed to upsell people into paying 3x as much—UPS Ground IS guaranteed. I’m sure she’s just doing what her boss trained her to do, but it’s scummy and despicable.

This review is not to criticize the poor girl behind the counter. She had a very friendly, professional affect while she delivered the lines she was obviously trained to say. This review is for the franchise owner - your poor ethics show through your business practices.

This place has gone way down the tubes, and the deceptive business practice I saw there has sworn me off the place forever.

There’s a better store called Crown Heights Shipping Center a few blocks over on Albany street that doesn’t exploit little old ladies; I’ll be shipping there from now on, even though I live 50 feet from...

I frequently use the UPS Store in my area, but my experiences have been consistently disappointing. The store is perpetually packed, with lines often extending outside almost all day. This overcrowding makes the cramped space even more challenging, especially for individuals with walkers or strollers. The store's location on the corner exacerbates the problem, adding to the inconvenience.

On multiple occasions, I have tried to pick up packages that had arrived for me, only to face significant delays. After waiting for 10 minutes or more, I was informed that the day's packages hadn't been sorted yet due to how busy they were, and I was asked to come back hours later. While I understand the staff are overwhelmed, it would have been considerate to check through some of the boxes since I had already waited for so long.

This store clearly needs more staff and a smoother process to handle the increasing demand for package delivery in our growing neighborhood. The current situation is not sustainable. The lack of space also poses a challenge for delivery personnel, who have to squeeze past the waiting customers.

Overall, while the staff do their best under difficult circumstances, the management needs to address these critical issues to improve the...

Biana and (I believe it was?) Audrey are two of the most efficient and competent customer service reps of any industry that I’ve interacted with. I had a hard time keeping up with them, with how fast they’re able to move! They’re no-nonsense ladies who know what they’re doing, are polite and respectful, and most importantly, communicative.

I needed to get something notarized and there were about 7 customers ahead of me who all had varying needs and service requests. Spent no more than 20 mins there inclusive of waiting for those 7 and getting my stuff done. These ladies handled multiple customers simultaneously when it made sense (eg waiting for the system or waiting for a 3rd party to confirm something), but would look each customer in the eyes and let them know what was happening so that no one felt ignored/forgotten. They asked clarifying questions to ensure they were servicing the customer appropriately and correctly, and despite juggling several in-person customers and phone calls at once, they still remembered the little details and I noticed that I didn’t even have to repeat myself. Super...