Garden Gourmet Deli & Grill — Restaurant in New York

I've ordered from here many times before (scroll down on seamless, you'll see my other positive reviews) I think the management is different than it used to be. But whoever runs this place now clearly doesn't have the customer's satisfaction in mind.

Ordered on seamless, then get a call from them saying they don't have what we ordered, and asked what we would like in its place. That's fine, we waited longer than usual, but when it finally came, they were completely different sandwiches than we ordered. Called them and asked what happened, they said they have a different menu in their kitchen than seamless says, that's why it was the wrong kind of sandwich.

Unreal.

Then they said something that made me do a double take. When I asked how to remedy the situation, they said they'll bring the sandwiches but that we would have to give back the ones we had.

For what??

When they finally delivered it, the guy insisted we had to pay for the new sandwiches if we wouldn't return the first ones. Makes no sense. We are owed what we ordered in the first place. You would think that a business would be more concerned with making sure the customer was happy. Instead, we felt the whole time that WE were being an inconvenience to THEM. Our satisfaction was never once a priority. This is a warning to everyone, this is the worst customer care you could get.

And why did they need back the sandwiches? It's not like they...

Popped in for a late lunch. Went to the counter to order a sandwich. Clerk told me he can’t make the sandwich. I was confused and asked if they were out of one of the ingredients. Clerk told me that the guy who makes sandwiches isn’t there. This is 2 o’clock in the afternoon. I asked if the “chef” would be back soon and he told me he had no idea. I asked him if he’d be able to make my sandwich and he replied, with a straight face, I work the register…someone else makes the food. This lazy dude could not be bothered to just assemble a sandwich. No cooking involved. A 5 year old could make my sandwich and this lazy dude couldn’t be bothered. I felt like I was in the twilight zone talking...

I miss the old owners. This owner will see you waiting to pay, ignore you and continue with his phone call for several minutes. I understand having to wait for a customer or if there's an emergency, but this man is always on the phone and will ignore you for several minutes. Not sure if it's because I'm a woman or what, but i'm not paying the higher prices they've added since taking over for disrespectful service and no alcohol selection. I'll be going to degraw and henry...