Gyro World Ridgewood — Restaurant in New York

Gyroworld always has amazing food (me and my family typically order from the Flushing location), but this past Friday night, me and my date went to the Ridgewood location for dinner. Upon arriving, we sat down at an outside table to wait for our food after ordering at the window, and what seems to be the manager (older black guy with glasses) told us that's for the customers. We said that we're just waiting for our food to be ready, so we're saving the table, and he said okay. The place closes at 10 PM, and we got our food at about 9:45 almost. The manager then comes out and says "I told you that's for the customers" and we said we know. I mentioned that you guys aren't closed yet for another 15 mins, and he said as long as you finish eating by then, all's good. Me and my date start to mention how the manager seems rude and what not. After about 10 mins, we take our food to go, and my date went to get another bag for her portion. She talks to another worker there to get a bag, and the manager chimes in saying "what do you want" in a rude tone. My date starts getting slightly mad and says "I'm not speaking to you." The worker gives us another bag and we leave. I understand if the manager might have wanted to leave and go home, was in a bad mood, etc. But he was very rude to us, and I don't believe that's the way to treat your paying customers. I don't typically leave reviews for food places, but felt compelled to after this experience. Leaving a 1 star review to hopefully get someone's attention.

Edit- Revising my review after the owner's kind of not true reply. First off, dine-in assumes "indoor dining", not outdoor seating, where our table was. As you're supposedly a restaurant owner, I'd assume you'd know that. Maybe your website should actually specify that outdoor seating gets removed around 9 PM, then, instead of assuming that a customer should automatically know that. Secondly, we didn't "dart over" to the table, it was freely available, and we went to it. No other employee came over to ask us anything, nor where they in the process of removing the table when we got there, so that's a lie. Nigel also knew we wanted to eat there after we got our food as we told him that, and all seemed/was fine after that. Thirdly, he said “Hey!” to my date at the end when she wanted to get a to-go bag, looked straight up at her and said “what do you want" rudely. If your security camera system supposedly told something else, maybe you need to replace them, just saying. Also, I doubt your surveillance cameras can pick up audio to hear what exactly was said, as that...

This place is a gem and I have been coming here for 6+ years and not a single time I had a problem! I tried a lot of Greek restaurants and this one is by far my favorite one!

The food is perfectly cooked and seasoned. Texture and flavor is spot on and I’m not over exaggerating either. Most of the time I order it for delivery and have 0 problems except that the wait time can be delayed which is understandable. I always get my lamb/beef gyro with wverything in it and fries on the side. My girl get the chicken souvlaki sandwich and fries on the side, everything is delicious and fills us up! They put the right amount of meat and a LOT of fries so no complaints there!

I see a lot of reviews bashing this place like there is one with a lady bug on the food…. Probably flew on your sandwich and you panicked and said it was their fault it, but no they purposely put it there lol…….. some other review a guy wrote the fries were soggy or a girl said burnt fries. Look call them address the problem be polite and they will send you a new order. Every other restaurant has similar issues nothing and no one is perfect. This place is a bang 5+ years the food is AMAAAAAAZING and I’ll always be...

I won’t give them a bad rating because the gyros are good. But they can sure work on the customer service aspect.

I came in and ordered a lamb and beef gyro. They said the order would take about 10 minutes. It was more like 25. Then on top of everything they didn’t even give me What I ordered. They gave me a pita with pieces of kebob meat that had too Much fat on it to enjoy it.

I wrote to gyroworld and told the manager exactly what happened. They answered and asked me where I placed the order and how. I told them what happened and got no further response. I expected them to do the right thing and offer me a free gyro to make up for their mistake. I was not looking for anything more. I’ve already spent a few hundred dollars in this place over the years and make a stop here whenever I’m In the neighborhood. I won’t say that I would never come back but they should think more about the value of a customer and things like this are a good way to turn away...