Hunter's Steak & Ale House — Restaurant in New York

My family and I had the most terrible experience at Hunter's Steak and Ale House. Let me first start by saying I made a reservation for today, attempting to celebrate Mothers day early with my family and when I get there, they seat us in an area to only make us move because they seated us in the wrong area. Then we waited about 40 minutes for appetizers which was a simple mozzarella sticks and BBQ chicken wings and worse part we waited another hour for our food which never came. My family and I watch numerous people come in to get their food before us yet we never received ours. Let me say my order was a simple hamburger with French fries, two orders of chicken tenders with French fries and Salmon with potatoes. Why other people who ordered steak received their orders before I did is a mystery. After realizing the waitress must of forgot about my and family's order, we get up to leave and tell the manager our terrible experience for him to respond " it's ok, no worries ". First of all it's not ok, this is not the way to conduct a business nor is it ok to waste someone's time especially when my family and I was trying to enjoy a wonderful mother's day early. I will never go back...

My husband found this restaurant online. We went there for dinner. I didn't understand why it's called steak house. In fact, it's typical Italian restaurant, but we didn't know it and wanted to eat steaks. The oysters were very small that there was nothing to eat. There was a lot of oil in tomatoes with mozzarella. Both of us ordered ribeye steaks. I can say one thing to describe, my husband cooks steaks much better than in this restaurant. In addition, there were a lot of lives in my steak and it was tough. And what we really didn't like about the tablecloths covered with paper. If you want to eat steaks, find better place. We won't go to this place again. Dinner for two without drinks and alcohol cost us over $200 and we didn't have any pleasure spending Saturday night dinner there. As a summary, the prices are high and the service and food are very poor. P.S. During our stay, the bartender talked very loudly...

Simply put, terrible experience. The waitress disregarded our table and treated us with the barest of civility. After taking our orders, the next time we saw the waitress was over an hour later to tell us our entrees would be out shortly EXCEPT we had never received our appetizers! When we informed her that we still had not had our apps, she brought the appetizers out after another 20min. Then, when our dinners were finally served, the fries were cold, the bread of the burger was burnt, the cheese on the sandwiches had hardened, and the steak was salty. To add insult to injury, the waitstaff kept trying to clear our table of our dinners while we were eating the food on those very plates! After the table was cleared, the waitress never asked us if we wanted dessert even as we watched her offer other tables an opportunity to view samples. One star for poor service, subpar food, and compulsory gratuity for a...