Note that this restaurant only takes CASH. Food is relatively authentic and nice. However the alcohol is absolutely disgusting (don’t ever order the specialty cocktail called filthy husband, I ordered just for name).
The waitress was extremely rude during payment. Cuz it’s only cash, my friend and I gathered some and put it on the table. She was annoyed of how scattered the money was and said “come on guys”. But seriously, aren’t you the ones requesting only cash???
What I am recommending is don’t indulge in their greedy practice. We all know the meaning of only cash.
Edit: I am changing it from one star to two since the food is fairly good
Edit reply: In response to restaurant’s reply
It’s extremely ignorant for restaurant to call out customers for giving a candid review. Just because it’s frustrating for you doesn’t mean that it’s incorrect.
I would say that I shouldn’t generalize all drinks offered at this place. However I really doubt anyone would enjoy your supposedly “most popular” filthy husband.
People are allowed to express their own discontent against culinary offerings as well as beverages. If you can’t handle criticism, maybe someone need you give you a wild awakening that your business depends on customers whose opinions shouldn’t be shunned.
“We would prefer if customers would tell the bartender or server if they disliked a drink or a dish so that the problem can be fixed at the spot”.
People tend to shy away from confrontations. That’s why online review provides a safe space for fellow customers to fully inspect a place before entering. If someone is not appreciated by a customer, no matter if it’s being “fixed” or not, it shall still be presented as some form of advice. Don’t blame customers for taking it online, blame your own place for not making it right.
As for the CASH, I would like to put it in perspective.
The cash scattered on the table is a direct proof of the vast inconvenience that the restaurant imposed on customers. If you have this policy that’s outright inconvenient, you have to respect and understand how customers can get flustered. A “come on guys” after we tried hard to gather all cash we can seemed extremely rude.
Posting your CASH only policy online is simply not the way to do it. Why would every customer check your website? It’s not some place customers usually go to in search for food.
Also please don’t pin CASH policy on the convenience of customers and humanitarian practices. Anyone with a sane mind knows what CASH only means. You say you care about customers’ savings. How about the transaction fees, which is not cheap, imposed on cash withdraw from the ATM (if it’s not your bank). A business that does CASH only screams “I don’t care about you”. I recommend anyone who reads this review also google why New York restaurants do cash only.
Edit: I change the ratings back to one star because I can’t reply to the owner and the restaurant’s attitude is not very pleasant.
Edit: in response to the restaurant’s second reply
Your business has the right to practice CASH only policy. It’s up to you to decide on the model (whose legitimacy is still debatable, but I won’t make any insinuation).
However, customers are also allowed to make criticism against such policy.
Also, your initial argument settles on “helping customers save marginal credit card fee”, which I called out for due to the transaction fees from ATM withdrawal. I am not sure why your second response did not mention that.
No matter what your intention was, CASH only policy is still vastly inconvenient for customers who are entitled to the right to complain.
You are right on how customers can choose where to go based on their liking. Then why am I unfair for simply letting fellow customers know that this restaurant practices such rule?
Your rudeness is evident from saying “this review is frustrating” and “maybe...
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