Lolitas Kitchen NYC — Restaurant in New York

I’ve come here a few times and normally have a good experience. Today, I went in to order shrimp enchiladas. The lady asked me which sauce I wanted and I asked which was spicier, red or green. She told me green was spicier so I told her red.

I get my food and when I opened the bag once I made it back to the office. I noticed that I was given green sauce. I tried to take one bite, but it was too spicy for me. Regretfully, I took the food back. She was not nice or pleasant from the start. When I explained to her what the mishap was, she rudely said, “Well I heard you say green”.

Wow. I was still very patient and even tried smiling. Both ladies that worked the counter were rude and never smiled and never even apologized for the mistake. Horrible!

I think it upset me by the way she spoke to me and was dismissive and passive about the situation. If I’m rude, then I can understand the negative attitude in return. But there’s absolutely no reason to be nasty for no freaking reason. She was not nice from the start.

There are so many people out here without jobs. If you don’t want to work, then give it up for someone else!!

The food is great here, but I can absolutely promise that I will never come back. I will also let my colleagues all know of this experience.

Having a bad day, it’s fine. But do not be nasty to customers especially when you’re the one who misheard something and made a mistake. I’m extremely...

It is cheaper to order online than to call for pick up or eat at the restaurant!! I called and placed an order pickup. When I arrived to pickup the food I noticed they charged me $8 more than if I would’ve paid online through DoorDash or Seamless (what I thought I would pay based off the online menu). They said they charged me the prices that are on the menu in the restaurant which has higher prices than the menu online. They further went on to say that the reason it’s more expense is because if you call for pick up or eat in, and you happen to order a burger like I did, you actually get an 8oz “premium beef” burger. However, it’s cheaper if you do it online because despite the online menu saying it’s an “8oz premium beef” burger, what they are actually serving is a “regular, frozen” patty. Similarly, if you place a burrito order over the phone or eat in, they said you get more meat vs ordering online through DoorDash or some other service. I suggested that it would be better to align the menu prices and serve the same quality/quantity food to all customers. Well see. The food was great though! I’ll just order...

ROTTEN FOOD. I just ordered a salad, and the cucumbers were incredibly sour/tart and unsafe to eat… to the point that they tasted rotten. They agreed to remake it for me “without the chicken”, but after the cashier spoke to the female owner, the female owner gave me pushback and basically told me that they peeled their cucumbers fresh every day, rather than checking on the cucumbers from my plate. Horrible customer service.

They clearly thought I was trying to get a free meal so I just told them that I didn’t want it and walked out. I paid nearly $30 for salad, chips and diet coke plus 10% tip for counter service. Huge waste of money. Will never return. I didn’t want another salad because I honestly didn’t trust the food safety of my...