McDonald's — Restaurant in New York

To start, I only wanted the mickey mouse happy meal for my daughter.

I parked outside and made a call but this location didn't have it. Thru the app I switched to Willet Pt and they had it. I easily changed location pickup and ordered.

When I arrived, all 3 doors were locked but customers still inside at 8:30pm. Waited until customers left to go in. I noticed the location wasn't changed. Asked the manager if they can make the adjustment. Was told to contact that location.

Call and Bruno the manager said to contact my bank for refund. I told him I didn't want to. I asked if he had other solutions. He said to come back and I'll get my refund. I told him I'll return tomorrow since I reordered here. The trip will cost me more gas and cold food. He said he will tell his staff since he isn't in tomorrow.

The next day at night I went back here and requested my refund. The manager on site said Bruno left a message and for me to call my bank. I told her we address this issue that's why I'm here today. She insisted I do so. I showed her both my receipts and told her my pick up number was 1622. She didn't even look at my phone once. I asked if she could at least give me my food. She began being very rude and refuse to help out. I told her thank you for her help and requested her name. She didn't give me her name and rudely ordered me over to the register to place my order. Since at the time I used a coupon for free fries I didn't add it on. I can heard her loud after taking my order I was complaining to her staff.

End of my story. I wrote this page not to vent but to fix the system. If the problem was internal communication, how does that get applied on your customers. I hope corporate can look into this. The lady I worked with should be removed from her title. I understand I can use their drive thru and skip all this mess. But I'm old fashion and still believe in customer service which wasn't...

The location of this McDonald's make breakfast possible. Sometimes if you're in a rush. However, I will say that the drive-thru was not properly constructed. Actually, I think the problem is more with foresight. I don't think that when they designed the drive-thru, they had anticipated such a high volume of customers driving through to pick up their orders. Maybe they can redo the drive-thru. That would be so cool. 😎 As soon as you get done placing your order, they tell you to pull up and park until your food is ready while they take the next order. So sometimes if it's busy enough, they'll be two cars sitting parallel to each other blocking the entrance or the exit rather.

But other than that the food is as usual. Great. In this location, however, unless you go into other. Delis, there's not really money options for warm breakfasts.

On second thought maybe the reason why there's such a high volume of customers a side of their the very delicious McGriddles. I see the new chicken McGriddle is really good, too. The other locations that are heavily populated. People that drive don't have time to find parking space and then running to the store and order the food and run back to the parking and get going. So if they want to grab something quickly to eat if they're wise they will take that 5 minute drive to this McDonald's don't go through the drive-thru order their breakfast and get to work. So if you're here now or if you're on your way there bon...

I am compelled to write to you following a rather disappointing visit to your restaurant this morning. Expecting the usual swift and convenient service, I instead encountered a dysfunctional mobile app, which to my dismay, denied me access to the promotional discounts I had planned to use. This technical snag was compounded by the staff’s indifference; they curtly dismissed my queries stating that the app discounts were not applicable in-store, which was both confusing and frustrating.

To add insult to injury, the credit card machine was out of service. What was more disheartening was the sight of your employees, who, despite the light customer traffic and evident technical issues, chose to engage in casual conversation rather than address the malfunctions. The absence of any proactive measures from either the staff or a manager to resolve these glitches was startling and, frankly, unacceptable.

It is disconcerting to witness such neglect in customer service, especially when one anticipates a certain standard from a prestigious establishment like McDonald’s. This experience has significantly diminished my enthusiasm for your brand and calls into question the value placed on customer satisfaction.

I trust that you will take this feedback seriously and implement corrective actions to improve service quality and address technical faults...