McDonald's — Restaurant in New York

I COME TO THIS MCDONALDS ON THE REGULAR BASIS AND SOMETIMES SERVICE IS FAST AND PROMPT AND OTHER DAYS IT TAKES LONG FOR NO REASON.. ESPECIALLY WHEN THERE IS NOT ENOUGH COMMUNICATION IN THE KITCHEN.

I WAITED ALMOST 20 MINUTES FOR MY ORDER. THERE WERE NO ORDERS ON THE BOARD AND A YOUNG LADY WITH BRAIDS WAS STANDING THERE IN A DAZE WITH MY BAG OF FOOD SITTING IN FRONT OF HER. I ASKED WHAT WERE THEY WAITING ON. A NICE YOUNG MAN NAMED JACOB[RED HAIR]TOLD ME THEY WERE WAITING ON MY BLUEBERRY MUFFIN, WHICH HE FOUND OUT THEY DIDNT HAVE ANY..BUT ASKED IF I WOULD LIKE SOMETHING ELSE TO REPLACE WHAT I TRULY WANTED. I WENT FOR THE CINNAMON BUN. HE HEATED IT UP FOR ME AND ONCE HE RETURNED, I ASKED IF I COULD HAVE MY TWO FRIES REPLACED SINCE IT WAS SITTING THERE GETTING COLD FOR ALMOST TWENTY MINS. HE REPLACED THEM WITH NO PROBLEM AND I WAS HAPPY WITH MY ORDER.

JACOB HAS HELPED ME ON MULTIPLE OCCASIONS BUT HIS CONSISTENCY MADE ME WRITE THIS REVIEW. I HOPE A SUPERVISOR SEES THIS AND GIVES HIM THE RECOGNITION HE DESERVES. IVE WORKED IN THE FOOD INDUSTRY AND I KNOW IT CAN BE TIRING AND STRESSFUL .. BUT GREAT CUSTOMER SERVICE IS DEFINITELY KEY. HES A GREAT PROBLEM SOLVER AND HE DOES HIS JOB VERY WELL. THANK U FOR YOUR HELP TODAY 💯.

I DO KINDLY SUGGEST THAT THERE BE A NIGHT SUPERVISOR DELEGATING THE EVENING SHIFTS. AND IF THERE WAS ONE, I COULDNT TELL. NO ONE SHOULD BE WAITING ALMOST TWENTY MINS FOR FAST FOOD AND THERES NO COMMUNICATION AS TO WHAT IS NEEDED. THE EVENING SHIFT NEEDS JUST AS MUCH SUPPORT AS THE MORNING SHIFTS.

-(COMING FROM A...

If I could give zero stars, I would.

Today, I witnessed something truly disheartening at your location. A homeless man quietly walked into the restaurant and politely asked the manager if he could have something to eat. He didn’t cause a scene, didn’t beg at tables, and didn’t steal food—he simply asked for help because he was hungry. Instead of showing an ounce of compassion, the manager immediately told him to leave the store. No empathy. No human decency. Just dismissal.

This situation could have gone a hundred different ways. That man could’ve stolen food, gotten aggressive, or acted out of desperation—but he didn’t. He chose to ask. That alone should have earned him a moment of grace.

I ended up buying him a meal because it was the right thing to do. Not because I had to—but because I could. And frankly, so could your staff.

No one is saying McDonald’s needs to feed every person for free. But when someone is clearly down on their luck and humbly asks for help, responding with compassion costs nothing. A simple gesture—like offering him a basic meal, a cup of water, or even just speaking to him with respect—can go a long way. You never know what someone is going through. That meal could have been his first in days… or his last hope.

This experience made me view your brand in a different light. McDonald’s claims to be a family-friendly company that values community, but today I saw the...

It's alright especially if you don't have another option or it's the only place around. Being a former employee, they get 3 stars mainly because their sandwiches are consistently on the drier side. I really wish McDonalds would improve the quality of their bread. Being a former employee, the best sandwich is a McChicken fresh out of the fryer. You get the most of the seasoning and taste that way.

On my most recent visit, a McChicken was missing from my order. Having worked at McDonalds before, I would still say that wasn't the employee's fault. I put the responsibility on her higher ups and the corporation they represent. She was doing what she could with the lack of coverage that was going on. It got to the point where I took it upon myself to help out other clients at the Kiosks. Yes she did miss a part of my order, but it is not her fault. She was missing a cashier and had to be both a runner and a cashier. That isn't easy to do no matter which location you are working at. On top of that, other customers were being rude to her because often times they know that there are no consequences of doing that. I am not upset I was missing something. I am upset that the corporation expects the highest of standards while setting up these teams to fail. This mishap is on her higherups and the cooperation they represent. If she had sufficient coverage, I wouldn't be posting these experiences that happen from...