Miss Madeleine — Restaurant in New York

As a French person living in the Upper east side, I wanted to share my experience from this morning. The croissants, and pains au chocolat were burned and not cooked in the middle (but I'm sure it is not an unusual thing), the coffee wasn't good. It had a nice color but it didn't taste much like coffee. Not sure what brand you are using, but you might want to test another one.

More importantly, our frustration came from the fact that only one person is allowed to the store which creates a line of 20 minutes just for a simple order. The 3 cashiers in the store are just waiting on one customer as they take time to look at the products. You could instead have two customers in the store, one ordering and paying and the other one taking the time to choose. Once the first customers pay, the second can have his order prepared.

Remember, that for every one customer complain, there are 9 other customers feeling the same way but not sharing their experiences. As a result, businesses miss out on enormous revenue, not to mention that customers will share their negative experiences with friends and family.

I tried to share this comment privately to the owners on the website but there is no contact form to do so. Therefore, I had to post my...

They may have enough money and/or customers to need you or your business because the droll, disinterested or possibly vocationally challenged party who picks up the phone at the Manhattan location is simply much too busy to take a phone order or to find a requested manager that has the time (during standard business hours) to take a customer call. With a deadline looming, we've spent the better part of two (and a half) weeks trying to just simply place a phone order for an event and now it's at a point where we're forced to find another bakery. As a former NYC culinary professional, I can't imagine a 'boots on the ground' Manhattan bake shop being in such a rarified position to not accept or even speak about taking an order. That said, this may, unfortunately, be a generational help issue or even worse, a local baker/caterer wanting AI to do the most important job in catering- simply...

No frills artisanal French bakery.

I've been going there since they opened and I still cannot find a similar croissant in the city. It crambles like it should, not too fluffy and slightly undercooked. Smaller size like the European ones. Wow.

Try their chocolate swirl, it's good too, and If you are on the other side, the ham & cheese is amazing.

The place is small, don't expect to sit inside. However, they have some uncovered seating on the curbside, so plan accordingly.

The only cons? They are opening late, 9AM (on weekends) Saturday is their peak time due to the farmers market so you are likely to see a line. I wish they'd make a...