Mr. Chan's Chinese Cuisine — Restaurant in New York

My Mother & I had lived in the neighborhood for a long time and have placed many orders from Mr. Chan's. They have changed, they have lost their customer service skills. The whole purpose of a delivery is for the delivery to be made at your door. Now when we order directly from them we are told we have to.come down to the first floor & get the delivery. We decided to order through GrubHub/Seemless. We order started using Seemless because Mr.. Chan's stopped taking credit cards and went to cash only..

The first order...no problem because a delivery person from Seemless made the delivery. Tonight however, Mr. Chan's decided to use their own delivery person and right away my phone rang to tell me I had to come down. I told them the same as I've told them before, I'm handicap and it needs to be delivered to my door. I told them that was the whole reason I ordered through Seemless. When the guy came up with my food he very rudely told me if I don't come down to get the food, then I can no longer order from them. If I wanted to go down 3 flights of stairs I would order directly from them. I should have to do that when I order through Seemless.

Why use delivery services like Seemless if you're still going to use your own delivery person to make the delivery.

I will post this review every place I can because they are terrible when it comes to customer service. Tonight is the last time we...

Per other reviewers advice about door dash, I ordered straight from the actual place. Now, I saw the warnings about the delivery driver possibly being rude, but thought it was probably just that specific reviewer. But no. These delivery drivers give the restaurant a bad rep. I work in a building and could not leave the grounds— but was willing to go to the entrance in order to meet the delivery guy. Now, he did not want to get out of his car. We went back and forth at least a 5 min, with me explaining that i could not go outside. When he got out his car and finally did his JOB— Upon our exchange, i was very apologetic, but this fellow was so mad about, having to get out of his car, he actual was threatening that next time he will cancel my order, if I do not come outside. Excuse me, BUT THERE WILL BE NO NEXT TIME. Such an unpleasant experience. Zero...

I use to love this place, co workers and I would stop by specifically for shrimp egg rolls which was always a hit 🔥 so I decided to drop by last Wednesday and get some shrimp fried rice and broccoli. The place was completely empty which was a sign because IYKYK but I still proceeded to order. The portions was big but the food lack flavor, the rice was grittty texture, I found 2 jumbo shrimps in my food and we all know there’s no jumbo shrimps in 🍤 fried rice, and the garlic sauce was just not there. I hate that for them but based off the recent reviews and my last experience I won’t be...