Pandora Jewelry — Local services in New York

I wanted to do an even exchange for a gift received on Christmas and the store staff refused to do it. I understand that the store is a franchise and can keep whatever policies it likes, but the staff was beyond unhelpful. The woman didn't even attempt to check her computer to see if it was possible (I had to specifically ask her to check, after she was just standing there, looking at me without saying anything for over 5 minutes. She said she had no idea how to override the system even though the system isn't corporate-wide, its specifically made for THIS SPECIFIC store. I had to again request to speak to the manager (why didn't she just ask for help on her own? why do I have to tell her what to do?) and call corporate in front of her. Corporate said that Pandora is accepting returns/exchanges until Jan 26 because of the holidays. The store manager gave a non-answer in an incredibly patronizing way, so we just left. We just wanted to exchange a size and purchase some charms - the store would lose no money. But okay, you do you Pandora Forest Hills.

We called the queens mall & herald square locations and they both said we could come in and exchange or return anything without question. Within minutes, we were at queens mall and they went above and beyond to help with the exchange for a bigger size. We also purchased $300 MORE in merchandise, which we would have done at forest hills if they just allowed us to exchange sizes.

The level of incompetence and refusal to accommodate customers was astounding. And a note to the staff at this location - being overly "polite" while being passive aggressive is not a good business practice. Ultimately, the staff did not care about customer satisfaction and they lost an easy sale. They literally SHRUGGED in indifference when we asked them what we should do since it doesn't fit. I'm not sure who is at fault - the manager, the staff, or the owner/person who trains or instructs the staff to uphold these backwards return policies just days after the holidays.

The point of this review is to let you know that there are many pandora stores in the NYC area, and with MUCH better service and...

The employees here are horrible at making store / Covid policies clear. I went here today to purchase 4 rings. I paid in cash and was asked if I wanted them in boxes or if I wanted to wear them out of the store. I opted to wear them to take them home. After a little over an hour of wearing them, there were 2 that I didn't feel fit completely right and wanted to return them all together. When I went back to the store, they said they don't let customers return jewelry that they wore out of the store due to Covid, but I was NEVER told this when purchasing and it does not say it on the receipt. They said they would let me return them as a "courtesy" because I had only purchased them a little earlier in the day. It is not a courtesy if you never even told me the policy in the first place. The combined price of the two rings I was returning was $100. When they were doing the return and realized I had paid in cash, they said I could not get my cash back because the purchase limit for a cash return is $75 due to Covid and "having limited cash available in the store." Once again, I was NEVER told this when paying in cash. The receipt says refunds will be issued back in the original form of payment or by check, but nowhere on the receipt or in the store does it say that the maximum would be $75 to get cash back. I asked if I could do two separate return transactions because each was under $75 individually but the manager said they would not do two returns today.The manager said they need to work on making their policies clearer to customers. That's for sure. I now have to wait up to 30 business days to get my $100 check in the mail. I was originally going to come back to get myself a pair of earrings but I will not be returning...

I needed to buy a gift for my mother so I decided to go to this pandora since it’s near my job. As I’m walking in NOBODY greeted me all 4 girls were behind the counter just standing there, I expected one of them to approach me and since none of them did I ended up approaching one of them asking for assistance and her name is Adriana. As we walk toward the middle where all the jewelry is, I asked to please help me pick a charm for my mom she took out 6 charms and I wasn’t pleased with none of them so I proceeded to ask if that’s all she had to show me and she said “ if I take out everything we had it will be too much if you want you can go online and check if there’s anything that you like then you can show me” if coming to the store for help it’s because clearly online items look different then in person and I wanted help, her response was rude and not customer service at all on 12/19/22 I went to the same store and Betsy sales representative was very welcoming she was so nice and very helpful so why is it that one representative is not LAZY to assist but the other one is. This is unacceptable and very disappointing as I’m not the only that has had bad experiences in this store specifically, two of my co workers have had poor customer service as well. The girls that were in today had a grumpy face like they were having the worst day ever I understand it gets busy during this times and some people can be very frustrating but unfortunately that’s what it is working with people and if that’s not the field you like working in them maybe you shouldn’t. I would hope somebody reaches out to address this issue because it really was a bad experience specially during the holidays makes me not want to go back...