Panera Bread — Restaurant in New York

I always loved Panera because the food and the kind attention but today I had a really bad experience with one of its employees. I ordered and after a few minutes I received a text saying that my order was ready so I went to the counter to ask this guy. I showed him my phone and I explained to him that I wanted to pick up my order. He was very rude since the first moment, saying “the text can say that it’s ready but if it’s not here is because is not ready”. I kept waiting for 5’ more but I saw people, that ordered after me, receiving their stuff so I went again to the counter and I checked by myself the names in the bags that were ready and this guy told me again “ma’am the app can say that’s ready but we don’t work with the app, if your order is not here is because we are working on that” so I replied that I even couldn’t see my name in the board where they indicate which orders are being preparing and he said “you’re waiting for 5’ and you’re complaining!” I was very frustrated and I told him that I want to talk with his supervisor and he replied that there was not a supervisor and he was trying to help me. I insisted because I know they should have to put someone on charge but he denied and he asked me why I want to talk with someone else, so I told him that he was being rude and he, ignoring me, just told a girl “could you serve this lady?” and when she read my order she noticed that she had my order all this time in the counter. This guy never apologized to me, he just went away when I told him “did you see that? If you really wanted to help me, you just had to ask…” The only good thing was that when I was going out, the supervisor appeared and apologized to me, but that doesn’t change the bad experience that my elderly...

This review is about the panera near the first avenue entrance. The Guy who works there during the week in the morning is miserable and has a serious attitude period II don't know if hes just a miserable person or if hes just really unhappy that he works for panera period if you greet him, he will act like he never heard you. He will hand you your order never crack a smile will not say thank you and will not reply to you if you say thank you to him. He should really go and find a job where he does not have to interact with any people. I have stopped coming to this location, unless I have no other option, all because of this miserable guy and his bad...

We ordered catering from them and the order came from Panera at 28th and second. I confirmed 2 days ahead and was told all was fine and the day before called and was told that my order was transferred (to 28 st.) The order came late and incomplete. That is forgivable but the staff argued that the order was complete and was very rude when we called trying to fix the problem. Finally an hour later the remainder of the order came. No one we spoke to wanted to give their names. The order was not inexpensive and the service was a huge disappointment! I won’t use that location...