I called on February 23rd & made a reservation for March 23rd. I never received a confirmation email or text after booking so I figure let me do the right thing & call before the reservation to confirm rather than just showing up expecting all to be good. The host Ryan was a complete jerk, worst attitude imaginable. It’s not hard to be kind and patient, that’s the main goal of your business is to be kind and accommodating. She asked me for my phone number multiple times. After I inform her that is the only number I have EVER had and she can’t find anything with that number, it’s like her job was done. No customer service skills whatsoever for such a prominent restaurant. She wouldn’t even attempt to look into the situation. She just treated me as though I was lying about the reservation & booking & told me there is nothing she can do as they don’t have any availability. This escalated to me speaking with the manager Michael, who at first, was even nastier. Telling me he deals with a lot of a**holes so basically, he associated me with that title. Telling me he doesn’t want to hear my stories when there was no story other than the truth- I called a month in advance, spoke with Janelle and booked this reservation. After thirty minutes of constant back and forth and just flat out disrespect, Michael offered me a 5:15 rather than the 5:45 I had booked 29 days prior. I happily accepted as I just wanted a resolution. Michael then called me back, informing me this situation wasn’t sitting right with him so he did some deeper digging. Luckily, he found the reservation and told me it was a Resy mishap where I have two accounts... I reached out to Resy and they confirmed I only have one account… Whatever I thought to myself, I was just happy they found the reservation as this was a very special occasion. But wait there’s more! I arrive at the restaurant with my family and check in. They mention nothing. No one introduces themselves, they don’t shake my hand, nothing other than “let us know when everyone is here.” To which I responded, apologetically informing them we dropped from 9 people to 7 with the rain and all 7 are here. Sure, we were about twenty minutes early but they could have accommodated, especially for all the trouble just the day before. Clearly, you can’t expect anything nice with this place so, we sit by the bar order a few drinks and the bartender was a complete dud. My grandmother with stage 4 cancer, sitting at the bar, encountered the bartenders cleaning and restocking as though they were closed getting ready for their shift. It felt as though it was a bother to even order. Everyone from soup to nuts was not personable, not kind and acted as though they are kings of the castle. Again, whatever I let it go. We finally sit down at a table, right in front of the kitchen for 7 and it’s only set for 6. If that wasn’t a smack in the face after all the nonsense then I don’t know what is. We are greeted by a waiter who never came back and within a few minutes we had a new waiter. Another weird occurrence but again whatever, I was just happy to be at Peter Luger for the first time. The only good thing about this restaurant is the food and even that wasn’t the best. Aside from the drinks, the best part was the warm bread. The steak was so charred it was almost burnt. The creamed spinach, well let’s just say there is nothing creamy about it. A 35th birthday & they bring out a cup filled with whipped cream which was incredibly tacky & they forgot the main event, that being the birthday boys order of their infamous cheesecake. For over $800, I’d save yourself the trip & go to Wolfgang’s where you’ll at least be treated with common decency. As someone who is in the industry, I was absolutely mortified with the lack of care & respect I received over the phone and at the restaurant. My best advice to the owners, have a staff meeting and get your workers on the same page. No one is saying you need to bow down to customers but how dare you act like you’re on a high horse & disrespect clients. I will never return.