Popeyes Louisiana Kitchen — Restaurant in New York

I am writing to formally express my dissatisfaction with the service I received at your Popeyes location on Adam Clayton Powell Jr. Boulevard, Hall, NY, at approximately 9:00 PM on August 22, 2024.

As a local community member and a frequent customer of this location, I ordered a two-piece combo meal along with a drink. After making my purchase, I politely inquired with the cashier, Mona, if it would be possible to sample the frozen lemonade drink before committing to buy it. She abruptly responded, "No." Confused by the refusal, I asked again, as I believe a paying customer should have the option to try a drink before deciding to purchase it.

What followed was even more concerning. Another customer behind me asked the same question, yet Mona continued to be dismissive and rude to both of us, refusing to offer a sample and ultimately ignoring our requests altogether. Her behavior was highly unprofessional, inconsiderate, and demeaning. I strongly believe that if this incident had occurred at a different location or with a different customer, Mona may not have responded in such a manner.

This experience was deeply unsatisfactory. I have been a regular at this Popeyes, but this encounter with Mona has left a lasting negative impression. Her actions were not in line with the level of customer service I expect from Popeyes, nor do they reflect the welcoming atmosphere I am accustomed to at this location.

I urge you to address this issue and consider retraining Mona to improve her customer service skills. This will ensure that no other customers experience the same level of disregard and disrespect. I will not hesitate to escalate this complaint through the appropriate channels if necessary, as I believe that my concerns and those of other customers deserve to be heard and addressed.

Thank you for your attention to this matter. I look forward to your prompt response and action to improve customer service at this location.

Sincerely, Rebecca mills 929•224•4402 This version maintains a professional tone while clearly conveying your concerns and...

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