Starbucks — Restaurant in New York

For my understanding Starbucks experience is supposed to be amazing, they hire people with kindness and education so they can treat customers like they deserve to be treated. Yesterday by coming to the store was nothing else than a disaster, staff was super rude, when I went to order, the Spanish girl asked for my name, when I said it to her, she said my name was too complicated, when I tried to spell it, she didn’t care and just put an A for my order. It’s super disrespectful how someone criticize you for your name and more when you’re spending money at their store. Customer service should be handle more hardly in this store, because there is no way people are paying $10 for just one drink and getting the worst customer service in NYC, I’m not suggesting anything, but this barista should be fired, because Starbucks should not deal with employers like this, who treat their customer as no one, when they’re just getting a service. Also, Spanish lady wanted to order, and this girl was helping her out, and the barista that took my order and hers, came to her to have a big argument with her, this girl as a customer gets called “loca” which translate to crazy, and this was coming from a barista at this store. The lady was just trying to order and the staff was very rude to her because she didn’t speak English, even though the barista that was on register...

Terrible, absolutely abysmal service. Every single time without fail the staff at this location messes up my mobile orders and even in-store orders as well, they will always miss one item and then I’m forced to wait in store and waste time for them to prepare an item that should have been made already and they have an attitude when I politely let them know that my item is missing. What is even the point of ordering ahead when I still have to waste time in store anyways? I always tip at Starbucks too but NEVER at this place because they don’t deserve it. How do you habitually mess up orders like this? It’s insane, and they act like it’s the customer’s fault that they messed up the order, like what? Extremely unprofessional, I never want to step foot into this location ever again if I can help it. Only way I’ll go back is if the staff miraculously becomes competent and caring as they should be or there’s an entirely new staff that’s courteous and can do their jobs properly. 1 star is even too much for this place. I got my morning coffee from a deli down the street and received faster AND friendlier service, and it was much cheaper than Starbucks to boot. I do love Starbucks, but this location is a huge NO and you just lost a customer. You guys should do better and take pride in your work,...

Tons of people still support Starbucks. People go for all sorts of reasons, I don’t drink coffee but I’m a big medicine ball fan. I preorder the drink along with a cookie. And the workers are total jokes, especially the coffee master, leader, manager, whatever you want to call him. They would literally watch you standing and won’t ask you anything, customer service you. IT NEVERRRR FAILS!!! I waited 10 minutes passed my scheduled pick up time for a tea and cookie. I didn’t ask for a ICED SKINNY CARAMEL MACCHIATO WITH 2%, EXTRA CARAMEL

The tea contains pumps of syrup, and streamed lemonade. The cookie comes out of a plastic bag. You could pre order a damn water and it would take 15 minutes. They don’t stop making drinks and when they do stop they just talk to each other. I literally hate this location, been going here for a little over 10 years and the service has gone down tremendously. I give up. KEEP THE MEDICINE BALL. Close it down!!! Remove all the staff!! Let them go!! Put them on a DO NOT HIRE LIST! Then Shut down the...