Starbucks — Restaurant in New York

My main issue with this location (as well as another) is that it doesnt give or offer receipts. When customers ask for their receipt, the Cashiers act as if we said something foreign. Sucking of the teeth, along with rolling of the eyes, and a different tone than they had before you asked for it becomes noticeable. An example, a woman before me asked for the receipt after paying for her order. Customer: may I have the receipt Cashier: u want a receipt Customer: yes please Cashier: wait a minute Cashier proceeds to push buttons as if she was going to print it out, then walks off and starts chatting with a co-worker. She came back to the register and referring to me said, "next". Customer: "I was waiting for my receipt" Cashier: "oh, you waiting for a receipt". Customer: "yes"! Cashier starts pressing buttons AGAIN Cashier: I can't print the receipt Customer: So Im not able to have a copy of my order that I just paid for Cashier: we don't have receipts. Customer: Who can print out a copy for me Cashier: If you come back later today, somebody will be able to do that for you. Customer. So, I have to come back later in the day for an order that I just paid for without proof. Cashier: Yea, come back later because we dont have receipts. as a co-worker passes the Cashier she tells the co-worker that the customer wants a receipt. The co-worker asks another Cashier to print it out on his machine.

I make my order, pay, and the Cashier says "have a good day"! I say, "can I have the receipt". She tells me to hold on, goes away, comes back, then asks the Cashier that printed the last receipt to print out my receipt. Yes, customers STILL require their proof of purchase. We shouldn't have to ask for it or be given the run around because it's refused.

My latest issue with the receipt was on March 1st. The cashier said they don't print out receipts, but if I give her my phone she can screenshot the pay screen....HUH?!!! How unprofessional! Yes, I do have the screenshot, but a printed receipt should have been provided. A receipt is very important to Starbucks as well as the customers. It prevents arguments between Starbucks employees and the customer, over pricing and wrong orders, as well as useful to customers who use their receipts for job reimbursement or tax purposes.

Perhaps the staff need to be retrained in...

This place is very spacious and I like the location, but unlike the Starbucks on 17th Street, some of the employees have bad attitudes. (Of course, there are a few employees who work hard, but most of them are men.)

The other day, I ordered something, but the pink-haired employee brought out the wrong order. When I pointed it out, she looked annoyed and took it away without saying a word, and 10 minutes later, the wrong item was brought out again. When I pointed it out again, she looked so annoyed and left the item on the counter, and started making another customer's order. I was left waiting with my two fussy young children, but she didn't seem to mind. I asked her if she could remake my drink because she had left it for so long, and she got mad again, asking why I couldn't wait a little longer. Why should the customer be the one to get scolded when it was her mistake that made the same mistake twice?

In the end, the correct drink was brought out more than 20 minutes after the wrong one was first brought out, but as expected, she put it down with an angry look on her face and no word.

I rarely write negative reviews, but this time I had to write one because it was such an upsetting experience. The atmosphere of the store is nice and it's conveniently located, so I'll probably go there again, but I will go less often in the future because of...

I had to revise my review after a recent experience at this location.

I ordered ahead and arrived at the correct time. I then waited for 10 minutes and my order was not ready—I gave them some time since it was busy. I then inquired about my order. I was then told they had no record and was asked to show my receipt. I did. That however was not enough and the Barrista ASKED TO SEE MY PHONE. She physically took my phone and then actually began to tap on the screen (I could not see what she was doing) from behind the counter. After a pause, she then said okay and gave me my phone back. Then proceeded to make my order along with other people’s without washing her hands.

I was shocked by this unprofessional behavior. Especially the taking of my phone and using it. Then, also, not washing her hands. When there has been an issue with mobile orders at other locations, this has NEVER been my experience.

Original Review:

Good location, however, the service can be lacking and disorganized at times. Occasionally parts of my mobile order are missing and I have to ask for them then thus wait. Usually pretty busy due to its location. Decently sized for a Starbucks with good amount of sitting and/or working space. It is usually...