Gracefully — Local services in New York

I used to come here alot but that changed today. I walked in there grabbed a box of brown sugar and a apple cinnamon coffee cake. I wait in line and pay for my food. The cashier asked me if I wanted a receipt. I said "no thank you". I normally don't get a recipet there if I purchase consumables. 10 mins later I get back to my job and I'm about to eat the coffee cake and I notice mold growing all over the 1 side. So I drive back to store and go to the counter. The skinny Asian lady tells me to go wait in the line (only 1 person in line) OK no problem. I wait and then it's my turn so I go up to the counter and show her the coffee cake (untouched in their packaging) and she examines it and ask me if I have a receipt. I told her no I just bought it 10mins ago and I I declined a receipt. They told me they couldn't give me cash and I had to go pick something else out in store for store credit. The one cashier comes over and starts looking at the coffee cakes and says "oh look this one is still good". I say "no I don't want that ". I grabbed 3 other coffee cakes that all had mold and put tgen on the counter. I asked to speak with a manager and then she told me to come to the register and gave me back my refund in cash.

Gracefully you could've just gave me my money (cash) back in the first place!!! I tried to go in there quietly and handle it but you guys decided to aggravate me instead. For now on don't give the option of a receipt, just give it to everyone since you guys want to move like that when there's an issue!!! If you questioned when I purchased it; check your cameras! Check your register log!!! You would've saw that I just bought it like 15mins prior.

I'll make sure that everyone that works for my company knows about this situation and I will.make sure that I encourage everyone to...

Love much about these Gracefully stores and they are convenient since I live Peter Copper Village. Must say customer services is far superior at the 1st. Ave and 23rd. The people at 1st Ave near 20th is uninviting and unengaged. I can deal with poor customer services but when the quality of food is problematic, I have to speak up. This is the 3rd time I’ve had to throw out bread that was moldy the second day. The first loaf I bought was mushy and gummy. I returned it to the store and after some some mumbling, received a lecture directed by the manager that they would exchange it one time only as they don’t do that. Today I had to toss and another loaf that I purchased day before. Needless to say I didn’t attempt to return it because I do not want an embarrassing lecture. Also the raisins sold by them with their label are dried up and hard as a rock and nuts are stale. I don’t mind the high prices but the quality for some stuff is unacceptable. Don’t buy bread or anything...

Many things are entirely overpriced, But they have a great deli counter, pastry and coffee bar. I go in regularly for these things and the ppl are pleasant. Went in today at 5pm (later than normal for me) for coffee, and there is no coffee of any kind. I asked if they stopped making it at this time and she just shrugged and said I guess so. Ordered a bacon, egg n chez sandwich, supposed to be $4, they charged me 5. I noticed it was wrong at the cash she just shrugged and said ‘that’s what the label says,’ I said yes they made a mistake, it’s a BEC and that’s $4 on the menu right there. She Had no desire to fix it, and I said fine because I didn’t want to argue for $1 and didn’t have time to sand in line again at the deli to fix it myself. Then I get home and discover the cappuccino muffin is actually Banana, but was in the Cappuccino section. What a bust. Won’t be going back any time soon. Too many other places to go in this neighborhood for this...