Where do I begin? Went last night with my girlfriend wanted to try something new ,so we chose the Bronx. The place is stunning but lets get to the real deal here. The staff needs serious training you can not have an amazing place and lack staff it just does not fit. We had appetizers and wine. The food is tasty unfortunately our waiter lacked manners, professionalism and knowledge of the brand he is working for. Flirted with my girl, never came around to see if we were ok. From a distance winking at my girl and just poor demeanor. Once we paid the bill my girlfriend wanted to sit at the bar and try a signature cocktail. We ordered Sangria she paid the bill at the bar. About ten minutes into our conversation a bill was placed in front of us. She was puzzled because she had paid already. As we approach one of the Bar tenders he states " We did not pay the bill" my girlfriend tells him "Yes, I did please confirm" he comes back and tells me you did not tip the waiter my mouth dropped. Tipping is at once discretion. How tacky and uncouthed of the staff to do that. He did not deserve a tip coming from Manhattan we know about tipping however my girlfriend did tip the bartender. They were insisting we did not pay at this point we are feeling humiliated and upset. My girlfriend walks over to the Bar Manager explains the situation still its like no comprehension on customer service. She was upset,music was loud do the voice tones were high. Here comes security asking if all was ok. Trying to get our point across the bar tender decides to remove our drinks we paid for. Are you kidding me? Here we are trying to justify this mess they created then another security guy chimes in making it worse. My girlfriend just wanted to get a point across about tipping, customer service, the treatment they were giving us mind you we were not drunk nor tipsy we are not heavy drinkers. They were trying with that card as they noticed we were not. I asked why the drink was taken away, they tried to charge us twice for the Sangria insisting we did not pay all because of the not leaving a tip. We suggested check your security cameras. To boot my girlfriend just wanted to sit and have the Sangria, they were willing to serve it after 20 mins explaining the situation and why were we being treated poorly like criminals. The second security guard told her You can't sit at the bar. Really? That's where we said this is just a nasty place never again will we go or recommend. As my gf told him I sit where I please I paid my bill. How dare you tell a customer that. TRAIN YOUR STAFF YOUR SHELL LOOKS AMAZING BUT YOUR INSIDE LACKS ALOT. SAD...