A group of 3 Dine-In for Dinner Summary: Ordered Vegetables Pan Fried Noodles EXCELLENT, Beef Chow Mei Fu EXCEPTIONAL, CHICKEN Pan Fried Noodles HORRIBLE SALTED AND SEASONED, Cheese Cake FABULOUS, Mango Pudding REMARKABLE.
Our Detailed Experiences: WE ARE NOT the FIRST-TIME CUSTOMER, we previously ordered takeout multiple times and Dine-In for "Morning Tea" several times. My MOTHER even came here for To-Go-Place for VEGAN Dumplings. The only difference is previously we used CHINESE/MANDARIN/CANTONESE and this time we used ENGLISH.
We arrived at 8:20 or 8:30PM, HOT TEA with TEAPOT served, good food service FAST in under 15 minutes, Google Maps claims closed at 9:15PM (confirmed by business owners), they closed the register at 8:45PM and asked us for payment (that's fine), they collected the CHECK and run through their register at 8:58PM while workers from the kitchen came out to collect dirty dishes, waiters also helping them. The operation hours definitely WRONG they closed earlier, their closing hours 9PM NOT 9:15PM.
Back to Their Food Quality: We all tried each other's dishes before we delved in, Vegetable Pan Fried Noodles it was EXCELLENT seasoned and the taste was DELICIOUS, Vegan Beef Chow Mei Fu again EXCEPTIONAL taste.
My Dish, Vegan Chicken Pan Fried Noodles was TOO SALTY and OVER SEASONED, HIGHLY DANGEROUS TO CONSUME HIGH SODIUM FOOD!!!... I'm serious about when it comes to food consumption, the amount of sodium in my dish was 4x time the recommended amount of sodium that the FDA recommended to consume in a day. I drink all the hot tea from the teapot! Equivalent to 4-7 cups of water.
I didn't complain about my dish at first until the end because technically we are the same people, ASIAN and ASIA Community, (I know it sounds weird). While I was consuming the dish, I requested for a glass of water, the waiter, the old guy with a red and black coat asked me if all of us wanted water, I responded, NO, he brought me a cup of glass of water, and refilled it a second time.
8:58PM, the two people in my group already finished their plate at 8:50 before they asked us "HOW WE ARE GOING TO PAY," and ran through their register, I'm still suffering from the OVERSTATED Chicken Pan Fried Noodles. I asked for more water at 9PM and the young high school college looking guy (not sure if it was a waiter or kitchen worker, it looks like a waiter since it wears the same outfit as other waiters, it is a different young waiter who welcomes us but they both have the same attitude) refused to serve me more water, their response was, "KITCHEN IS CLOSED," we all like ARE YOU SERIOUSLY! FYI, they serve WATER as COLD, their cold drinks are located at the front. The kitchen is at the back and the register or counter is at the front. We were like they BT us, they are not serving boiled hot water BRUH, there is no reason to mention THE KITCHEN IS CLOSED. They BT us because they assumed we don't speak their language. Once I start speaking their language aloud, saying 'this dish is too salty, I need more water, you can't serve this kind of food to customers, it is highly dangerously salted,' the old guy came back and gave me a glass bottle of water from the front counter fridge which is where our table is located, window seats and allow me to serve by myself.
9:05PM, Two people at my table, one asked me if I still wanted the dish or if I'm already finished, my response was 'I'm not finished but I can't finish it because it is too salty,' and the other came with a glass bottle of water.
Be mindful, since initially we were not intended to complain about the dish being too salty and we already gave them a payment card and left 18% tips of the total $67.27. WE REGRETTED! They don't even deserve a tip with this type of customer service (the old guy who brought water, I think he is the manager, he demonstrated good customer service).
POOR UNACCEPTABLE CUSTOMER SERVICE. NO APOLOGIES WAS GIVEN! BECAUSE THIS DINE-IN DINNER POOR SERVICES, NEVER COMING BACK EVEN FOR TAKEOUT OR...
Read moreWent there about 6 months ago with 4 friends. The service was slow, but they were also quite busy. It still seemed slow, but it was fine, we were having a good time. The server had a little bit of an attitude, but it was a subtle thing and nothing overt or especially egregious, and some of the orders showed up wrong despite having been ordered correctly, so people with allergies couldn't eat their meals, but at a place like this, you just go and order basically one of everything, so there was plenty to go around & no one was exactly going to waste away. The food was AMAZING. The prices were reasonable. The atmosphere was fine. One of us was in a (small) wheelchair, and that was awkward because it was a tight squeeze even with the small chair & seemed to annoy the waiter despite the person in question trying to make the most of it and have a sense of humor & patience. When someone's in a wheelchair, you plan the best you can, but to have any sort of life, you have to be able to roll with the punches and realize the world is not tailored to your specific needs, and be accommodating despite that. But it also helps if other people have sufficient empathy & resourcefulness to try to help where they can. This wasn't an impossibly tiny New York restaurant, and the person wasn't choosing to be in a wheelchair, and it wasn't a lofty/unreal ask to fit a wheelchair in this place, unlike many tiny ahem "cozy" cafes up rickety stoops, peppered in the nooks and crannies of this town. We did our best to prepare & even called ahead to avoid the awkwardness we're used to, but the server still rolled his eyes and acted as though we were in some way "entitled" for visiting our various personal hurdles on the establishment. The wheelchair-bound person even spoke some Mandarin to the server who was overheard speaking Mandarin, which did nothing to ameliorate the sass, despite the accommodation that person used to bridge the apparent language barrier. So that could use work, but it was just one person, and I don't think it reflects the whole business & we're super happy this restaurant is here & doing good business because it's...
Read moreFood is great service is terrible ‼️
Me and my family of 5 wished to eat veggie dim sum, after a quick Google search we found this place, it had kosher certification which is nice.
So we entered the place and without asking any questions the waiter showed us our table (remember this part for later).
The food was pretty good and not too expensive, but after we ordered the food some waiter came to us from the kitchen with his mouth full (weird, but ok) and told us we don't meet the order minimum price of 50 bucks, of course no such detail was said to us earlier, we told the waiter we do not wish to order more and if problematic we can just stand up and leave (nothing arrived yet). Eventually he said rudely "ok, but just because I'm nice today" forgetting we are his paying costumers and he's not doing us a favor.
Then, the food arrived except the rice which we had to ask the waiter for twice. As said above the food was pretty good no complains regarding that.
But! When we finished our food and asked for the bill the rude waiter from before came to us and picked up our plates (from that spinning plate holder) and while picking up the dim sum plate he spilled all the left over soi sauce on me, my new cell phone, white shirt and jeans. It could've ended here with him saying sorry and giving me some paper towels but no, he said some kind of annoyed "Uuuuuh" and went to the kitchen to return the dishes while I sit soaked in soi sauce.
But that's not the end, when we received our bill we suddenly made aware of an untold fee we had to pay because the waiter didn't ask us and sat us down at one of the round "big" tables. I'm saying it again, we paid a fee for a table we didn't chose needless to mention the restaurant was mostly empty and we could've been sitted in any other table by the first waiter.
I truly hope this place will get better in the future, it has...
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