Firestone Complete Auto Care — Local services in New York

Update 11/20/18: Today I found out that this location lies to their customers. I purchased a lifetime alignment three years ago, and I have been coming here once a year to get my alignment. My first initial alignment came with a print out results of before and after. After the initial payment visit, this location had stated that the printer is broken when I asked for the result report. Then today, before I gave them my number (to look up my account) I asked if the alignment comes with a printout result because I need it for my manager (made up an excuse), they stated: “Yes it does.” I gave them my phone number, and they saw it was a lifetime alignment. I waited and saw that the person before me came for the same service, they got a printout. I was next, and they stated the printer ran out of ink. Really? This location is full of it. They have been lying to me after the initial service. They see that this service has no charges, so they do not do it. Last year, I did notice that my car was still pulling, I called, and they stated that I must have hit a pothole on my way out. Whatever, I gave them the benefit of the doubt. But now, I know they have been lying to me. I made a complaint to corporate; they will contact me in 48 hours. I urge everyone who experiences this issue to call and make a complaint on this location; they need to stop taking advantage of people and do honest work on their customers. PLEASE, EVERYONE, AVOID THIS LOCATION, THEY LIE TO THEIR CUSTOMERS. IF I COULD I WOULD GIVE...

I went in for a wheel alignment and tire balancing. They recommended I get new tires saying the ones I had were severely feathered. Ok. After the work was "completed" and I'm finally leaving the shop, I hear a noise coming from the back of the vehicle. Mind you, they usually test drive the car but the worker tried NOT to test drive it until we mentioned it. However, I hadn't heard this noise BEFORE getting new tires. So I brought my car back so they could fix it. They ended up changing the tire after they rotated it to the front and still heard the noise. I was in this place for a complete work day! 937AM until after 5PM. I thought everything was ok but this noise later returned. The more I drive and the more I press down on the breaks, the louder the noise gets. I thought, maybe if I drive it for a while it will go away. Not the case. So I called them and brought my car back today. Now I am told it is my breaks that is the problem. My breaks were FINE when I came in for a wheel alignment that later became new tires. With labor and the price of the tires the cost is TOO MUCH MONEY for you to try to charge me for something else that YOU CAUSED. Sometimes I feel you see a woman and think you can just charge/do anything and it's ok. Well it's not. Money does not grow on trees. I am so annoyed and disappointed. SMH....

If you value your car, do not take it here! They are the absolute worst. I brought my 2015 Fusion Titanium AWD in for the lifetime alignment and tire balancing. I knew my alignment was off because the steering wheel pulled to the left. I made an appointment for 10am and I was there on time. The guy at the front desk, Hector, said that it would take an hour and a half. I waited for three hours! Finally, Hector came back and said that my car was ready and apologized for taking so long. He said that they aligned my car as a front wheel drive initially and ultimately had to align it a second time because their "expert" mechanics didn't take the time to check or even ask me. So I took my car and left. When I got on the highway, my steering wheel started shaking over 60mph. It never shook before! I was so angry. They took twice as long as they promised and my car drove worse than when I brought it in! To add insult to injury, they chipped/scratched 3 of my wheels! It wasn't curb rash. It was in the center. It looks like when they tightened the lugs, the wrench slipped and chipped my rims. I called customer service and they said that the claims supervisor will try to expedite my claim since I have to travel with my car soon. Never again will I trust Firestone Tires, Car Care or anything...