Wu La Bu Huan — Restaurant in New York

I called early for pick up the food. I spent 20 minutes to walk to the restaurant. They didn’t start doing my order until I arrived and yet it was a long wait time…..In additionally, they didn’t package the food properly, how do they expect me to hold the food without a bigger bag? They put my food in a bag that fits exactly for the container but no handle for me to hold. I asked the staff for a bigger bag, they gave me a garbage bag that stinks (it smells like a really strong bug spray or cleaning spray). It feels like they used the garbage bag and they reuse it by spraying some cleaning spray. When I was about to leave the staff said, “next time you need to request you want a box when you call in.” How would I know if they have a box or how’s there packaging like? But apparently if you want a packaging that’s good to hold for the take out food, they will put it in a box (it looks like the cake box). When I called they didn’t even offer or ask do you want your food in a box or bag. And why can’t they repack my food in the box on site when I ask for a bigger bag? The staff here are rude and disrespectful and inconsiderate. It’s disgusting how they put my food in a strong smelling garbage bag and I am never coming...

I was surprised that it wasn’t cheap after ordering just a few dry pot ingredients but when it arrived I understood. The portion size is large and they give lots of white rice to eat with. The total cost ended up being about $15-20 per person which was reasonable given how much food we got. Small appetite? 2-3 meals. Large appetite? 1 big meal. *Note: also depends on amt of rice you eat.

All the ingredients tasted fresh and well-cooked. I was impressed, was even good cold out of the fridge! The oil they use (can’t be healthy for you) tastes very good. Warning: I like spice and medium spice was too spicy but the next step down wasn’t flavorful (savory/salty) enough. Will go for medium spice and just quietly suffer next time. Waitstaff were functional and approachable when ordering and kept our waters full, but at times it was hard to get their attention even when it didn’t seem busy. The door is also broken and doesn’t really shut properly as of now so a few tables can be a bit...

TOO SPICY. The Mild barely had any spicy so I decided to order medium INSTEAD THIS IS FULL ON EXTRA EXTRA SPICY. Which is my fault so next time I’ll just stick with mid like usual. There’s also a weird Bitter aftertaste and had not a lot of flavoring but full on spicy taste & feeling. This spice is the spice where your mouth is numb, lips can’t feel anything, you get an instant headache because how spicy it is. Online ordering options barely have the full menu like in person so it’s limited selection. I just suggest to lower the spicy and get mild, the options of food is great and this is great if you’re into spicy! They also give you rice for free to go with the dry pot. This is a great portion size for...