As a long time customer of this Bakery I have followed them from ever single location that they have open and closed. Starting from Harlem, Dyckman, Newark, Edgewater NJ (which is now closed) their Kios in Garden State Plaza Mall (which is now closed). I have order numerous times throughout the years from Custom cakes, regular cakes and cupcakes. Never have I experienced such poor customer service and work for them until this past weekend. I placed an order from them for my cousin's 50th bday party. I received a call from the chief two days prior regarding pick up. The chief indicated the cake needs to be picked up the day of the event b/c the image is an editable image and it wouldn't last pass the day of. I rearranged pick up time on end. This is the end result of the cake. The editable image wasn't applied correctly nor smoothed out around the cake. There is a random strip down the middle of the cake. The design should have been one smooth solid image all the way around the cake. It looks like they didn't measure the image properly so they had to cut another strip to cover the cake. The cake wasn't properly constructed as it started leaning to the side. Once we cut the cake it completely fell apart. Paying $200 plus for a cake that was completely inedible is ridiculous. I reached out to Tonnies yesterday by phone and email. I received your standard I'm sorry that happened to you apology and later a follow up email stated they can't predict how a cake is going to hold up in the summer months and a $100 in store credit. Absolutely unacceptable. I have brought cakes from them in a heat wave every summer and never experienced this poor quality of a cake. I have yet to receive a reply to my last email nor the phone call I requested from they to futher discuss this. They have lost a long time customer who will also spread the word to all of the customers I sent them to no longer patronize this Bakery going forward.