Starbucks Coffee Company — Restaurant in Niles

when my sister and i first arrived, there was no wait in line. we was ready to order when the workers started talking to a women that they recognized. she came up to them and started to talk to them. at this point, there was a line starting to form. finally, the lady left and we placed my order. we had ordered a grande vanilla bean Frappuccino with a MOCHA drizzle, a grande strawberry açaí lemonade, and a tall hot mocha for our mom who had arrived later. when we was waiting for our order, the worker making the Frappuccino asked if the caramel drizzle was supposed to be incorporated in the drink or around the cup. my mom had corrected her and said it was supposed to be a mocha drizzle not caramel. then the worker who had taken my order said then it is someone else’s order. when the drink was done, the worker who made the drink gave me the drink with the caramel drizzle. my mom then corrected her again saying it was supposed to be a mocha drizzle. the worker who had taken the order then told us that i ordered caramel and not mocha and asked if i wanted the drizzle around the cup or in the drink. she said this with a very strong attitude. my mom corrected her once more saying that i ordered it with a mocha not caramel drizzle. plus for additional information, my sister always order the frappuccino with a mocha drizzle. a worker remade the drink and told me that i could take the caramel drink. we left the drink there and left the starbucks. this situation could have been handled differently if the worker did not have...

I will start by saying I usually have no issues with this location; however, after today, I won’t be back. When I got there, it wasn’t a line ( which was excellent); I was the only customer. The gentleman who took my order was nice; I ordered a grande hot coffee with two creams and three shots of classic with pumpkin spice and hazelnut. The gentleman got started on my order. Now, I usually don’t care when people talk to their coworkers because it’s not a big issue, but he seemed distracted by the conversation; after 3 minutes, he handed me my coffee. I didn’t even taste it until I got in my car, and once I tasted it, it was just straight black coffee with maybe one sugar and cream with zero flavor. It tasted so awful I had to go home and doctor my coffee cup. I would have given them a pass if they were busy, but I was their...

My girlfriend and I decided to get a coffee on our way out of target 5/18/25 on Sunday. Probably around 3-4 pm. There was a brunette and blonde girl working with another younger guy who had curly hair. All 3 of them were so involved in a conversation that the customer service was terrible. They seemed like they didn’t want to take our order, and when they finally did and our order was ready, they put the cups down rudely, turned away and kept talking amongst themselves. Not even a hello, have a nice day, hey sir this is your drink? Nothing. It’s like we were an inconvenience to them. I love good customer service because it doesn’t take much to be good at it, but cmon dude. Yall need to check up on your workers more often. It’s more socializing time than actually caring about...