Burger King — Restaurant in Norfolk

Outstanding Service 100% I was in Ocean View for a dog walk at 7am and when leaving I thought about stopping and getting a quick bite somewhere. When I saw the Burger King at 197 W Ocean View Ave, Norfolk, VA 23503, memories of my college days returned and I pulled into the drive thru. Burger King's breakfast croissants were the best and were a staple in my freshman diet along with chips and salsa! They definitely helped me with the freshman 15. 😆 Anyway, I pulled into the drive thru and was greeted by a very pleasant and courteous gentleman (I didn't get his name unfortunately). He answered my questions and took my order and asked me to please pull around to the window. At the window he greeted me with a smile and asked me how I was doing and told me the total. I gave him what I thought was $7 and was looking for change. He counted what I gave him and quickly told me I had given him $8 and was all good. He gave me my change and then my food and told me to have a blessed day. I don't usually get fast-food but when I do, the customer service has always been lacking. This gentleman's customer service skills easily rival Chick-fil-A but seemed more genuine. He definitely made my day. Oh and my breakfast croissant was just as good as I remember! 100%...

Update from my first review: my wife found a decent sized black hair in her chicken sandwich which was lame because mine was good. WEAR A DAMN HAIR NET PEOPLE! So now we won’t be visiting Burger King for another decade or so :( TWO STARS

Ms. Denise runs a tight shift! I don’t know if she is a shift leader or management but none the less she is on point with customer service. She kept everyone in the back on their toes and had orders moving. I ordered a very large order, everything cameback quick and correct. After getting home I found an issue and had to go back to the store. Ms. Denise caught me as I walked through the door and got me straight. Even having to deal with me she STILL kept orders moving while frequently asking where my food was. Superb customer service!! Ms. Denise runs this place hands down! I believe a promotion is in order. Thank you Denise for a...

If I could give less stars than one I would. For over two years I have been a customer of this BK. It was flawless for a while but lately it's been nothing but frustrating. Orders were missing items all the time, fries were cold etc. I have never in my life left such a negative review but today I'm truly compelled to do so. I am an immigrant and have a slight accent, however I do speak fluent English. The lady I ordered with today "couldn't understand me" (not due to the microphone not working) and kept getting my order wrong, me having to repeat what I wanted and her mocking me under my breath to her co-workers, laughing. And them getting it wrong anyways (despite it being correct on the screen). It's truly frustrating to be treated that way, if you really can't understand me, I'm more than happy to pull around and order in person. This is no way to treat customers....