Ya Ya Asian Gourmet House — Restaurant in Norfolk

(Review from yelp as well)--I have been here four times and three of the four times the food was over cooked (the general tso). The first time it was reasonable, but it does not taste as authentic as the other places I have been, but hey, everyone cooks different, no matter who you are. Anyway, I go back again, figuring I could get a something different and maybe it would be better tasting and feel more authentic. However, it was not. I ordered Lo Mein. It was not cooked properly and I had not touched it AT ALL. I knew based on going to several other asian restaurants what I was suppose to be getting. They did not prepare what I asked for. Sadly, the person I was with paid before looking at the food. When I saw it and they saw it, they went back inside asking for a refund. The woman at the counter claimed to be the manager. the person I was with tried to talk to her before i came inside and she was ready to give him the refund, but then she decided to change her mind, even after the young boy with the sandy blond, long, beach boy hair told her that the person I was with literally just walked out. She said that because the food had been prepared, she could only offer HALF a refund. Okay, cool. So I came inside, because I wanted to understand why, never heard of anyone doing business that way unless its written somewhere for customers to see, therefore there is no misunderstanding. Now, I did understand her point of view. And I too would have been upset, however, you can only expect the customer to go by expectations you have set ahead of time. Somehow, she created a rule (after she had already promised my friend a full refund but changed her mind). The rule was only half the money back for prepared food because they did not want to throw it out. Again, I understand that, its money gone. But when you tell a customer that, it needs to be in your policy or written somewhere so that when customers come to pay, they know. Not having that written down allowed me to inform her, she had to give me my money back because they food was not up to par. She was making racially charged insults about me shopping at walmart and retail stores. I did not get angry with her. I told her that if you go to any reputable restaurant like Apple Bees, Joes Crabshack, hell Golden Wok, Chens Kitchen, they all offer a full refund if you do not like the food. Apple Bees and Chilies will offer you to remake the food and send the manager to kindly talk to you about it. We told her that we could have gone somewhere else to receive better food and service but we came there expecting so much and she told us not to come back, we informed her we would never return to such a mediocre and unprofessional establishment where you can be insulted by the staff and receive grade F- customer service. This lady went on a rant upset and looking like she was about to cry (she could not handle the fact that I did not react to her racial insults, because why give a person that much power, I am educated, and I know better) because she wanted to make up a rule out of thin air. You have to have something like that written on the wall or something so people know. I respect rules and understood her position, but do not offer my friend a full refund and then change your mind because you want to save money since you are losing food and do not go around creating rules AFTER the fact. Now you have lost a potential loyal customer and future ones all because you wanted to put your pride in the forefront and not to the side. This is suppose to be a business, she needs to learn how to run one. Otherwise the next person may not take her ignorant insults so well and may even reach as far as calling the police because she wants to withhold their money. She gave me my full refund and threw more insults as she processed it but on the way out the door I just told her again, for future reference, write that on the wall or the computer so that this type of stuff does not happen. IF you go here, its on you, buddy. I am just...

We were looking for a place to eat before heading to the Chrysler Museum of Art & found Ya Ya Asian Gourmet House. It took a few laps around the block to find parking, but if you're familiar with downtown Norfolk, you know that's par for the course.

If you're looking for a dine in experience with frills, this may not be the place for you, but if you want great, fresh made asian food, this is the place! You can dine in, which we did, or order to go. You place your order at the counter and drinks are your typical cooler offerings.

I had the General Tso's with steamed rice and an order of hot and sour soup. Everything was hot and fresh. It was also delicious. I seriously think the soup was one of the best I've ever had. The chicken was tender and flavorful. My spouse had orange chicken and it was just as tender and flavorful. Everything was just..delicious!

I'm always hesitant to try General Tso's at new places because I'm very particular about meat texture. That was not a concern here at all and I will definitely be back! If you like hot and sour soup, you have...

Quite a find off of Granby Street in Norfolk. Sign sits on top of the roof line like that of a theatre. When you enter you are greeted by an ambience akin to old imperial setting - dark benches, chandelier, carved artwork on walls. Clean tables and walls. It’s a Sunday at around 4pm, past their luncheon service that ends at 3pm. Love their menu that offers healthy choices - boiled chicken or shrimp or combo chicken/shrimp and mixed vegetables. Such an entree cones with brown rice and a fortune cookie if to go. Seems a-buzzing with Cary out orders as it seems it’s the only Chinese restaurant within main Granby area. Took my order of chicken and mixed veggies home. Serving size was huge for 1 person but it was so good that I broke my 7 hour fast just to enjoy the entire meal. If you haven’t tried this restaurant, you must! I will definitely come back and dine in and try their other dishes. Their Thai fish will be my...