Arby's — Restaurant in North Charleston

Why isn't there a ZERO star rating available?

I swear to god, i don't know where they found these brain-dead mouth-breathers, but I'm befuddled. I pulled up to the drive-though at 10:45P (restaurant closes at 11:00P) and there was a hand-written paper sign saying "drive-thru closed-dine in only". I backed OUT of the drive through and parked, approached the door, and a girl sweeping the floor motioned for me to go to the drive-through. I pantomined to her the 'drive through is closed and said to go inside' and she motioned again to go through the drive through and began sweeping once more. I got BACK in my car, drove back through the drive through and addressed the speaker with the hand-written paper sign ONCE AGAIN. NO RESPONSE. NO RESPONSE. NO RESPONSE. Fortunately for me, there are plenty of other late-night options in the area, and I was happy to speed away from this establishment to make a purchase elsewhere.

Do i want coupons? No. Do I want an apology? No. I simply want these morons to wake up and figure out why they haven't made a single sale in god-knows-how-long, and why that might be. And to know that Corporate is watching your sales figures and if you get the hammer brought down on you, this may be a small...

Don’t order ahead on the app— better to order in person. I’ve been here several times and always ordered through the drive through and everything was fine. Last time I decided to order ahead on the app. I went through the drive through, said I had a mobile order, and pulled ahead to wait. A couple minutes later, a lady came up to my car window and yelled that I needed to pull around the corner and wait because I was holding up the line. I pulled around and waited a total of 40 minutes before going back through the drive through to ask what happened. The lady said they had given my order to someone else. I asked twice if they would re make it before she agreed. I pulled forward again and a minute later, the lady at the window started yelling at me to pull around the corner again. I pulled around, waited a few more minutes and got my order. I understand orders get lost or given to the wrong customer but two different employees yelling at me two different times after they lost my order was a little...

This location has always been our go-to spot after a long day at work, it’s a comfort stop for us, especially when we’re craving a good meal. On our recent visit, we chose the drive-thru to make things quick and easy. I was feeling happy and decided to take a short video while receiving our order, just to capture the moment. I completely understand that filming can make people uncomfortable, and I respect that.

One of the team members, Jacqueline, asked if she was in the video but the way she asked felt a bit abrupt and not very warm. I assured her she wasn’t included, but after handing us the food, she closed the window rather forcefully. It gave off a vibe that lacked the usual hospitality and kindness we’ve come to expect here.

We love this place and truly appreciate the team’s effort, which is why this experience stood out. Hoping it was just an off moment, and looking forward to more of the warm, welcoming service we’ve...