Cinnabon — Restaurant in North Charleston

I have never been treated so rudely by an employee. I ordered 1 cinnamon roll and the employee tried to upsell me on 6 take home rolls. I had to tell her several times i didnt want them. I asked for drip coffee and was told "we don't have that." It states right on the menu you do, so I asked what is that, pointing at the menu? Clearly the employee didn't feel like brewing coffee, or whatever, so proceeded to charge me for a $5 coffee, ready made, instead of the $2 coffee I wanted. When I realized they actually do have coffee urns, just no coffee was made, I asked for my order to be cancelled. When I asked for my order cancelled and a refund, before she had even begun making the order- so no big inconvenience- she became irate, asked me to leave. I asked for a recipt that I had been refunded and she said "I'm finna go off. I'm finna go off." She gave me a receipt that I had been refunded $5.04, not the $10 that I was charged so I informed her that it was incorrect and she continues huffing and puffing, complaining that I am just an unreasonable person, why can't I just take the $5 coffee, while I'm standing there calmly waiting for my receipt. She's going back and forth from that and threatening to "go off." She finally tells me that she can't print a receipt for the whole amount, the manager isn't in yet, if I'm not refunded the whole amount in a few days I can come back. I'm not coming back. I don't even live close to here! This employee should not be in...

I went to the mall last week and when i tell you I was disgusted. The woman who was at the counter was nice at first but then things when south when i asked for a fresh Cinnabon. She had one left that looked like it was sitting for hours. I seen that she was the only one working so i kindly asked her when she would make new ones. She needed to make more anyways because there was only one original one left. She responded and said 15 minutes at first and that was no problem i said i don't mind. Then as I am standing there 6 minutes later she is trying to serve me the old one and i am telling her, again, it's okay i will wait. Then she tells me to go next door and ask the manager. I went next door and the manager didn't understand English much it seemed (she is Chinese) and the manager jets past me and gets some Cinnabon's out of the over that were basically burnt on the top and looked like they were forgotten about in the oven. She slaps frosting on it then comes to me with an attitude asking "HOW many do you want?" I pause for a second because i can't believe they just did that. She then looks over me and ask the next customer what would they like. WORST CUSTOMER SERVICE I HAVE RECEIVED IN A WHILE. I have always gone to this Cinnabon for years. It is my local Cinnabon and to experience that was horrible for me. They need to...

NEVER AGAIN !!! 2 days recently, a Sat & a Fri, came for a regular Cinnabon half an hour after they opened at 11 and they did not yet have ANY. 1st time, over 10 minutes before they had ANY of their signature treat - I waited. This time won't have ANY UNTIL am hour after they open.

This is ridiculous. Can you imagine McD not having burgers until MORE THAN 30 MINUTES after they switch to lunch. Dunkin Donuts thinking you're waiting half an hour before they have any donuts???

NEVER AGAIN !!!

There are plenty of other treats that actually want my business.

Cinnabon owners and management do better for future customers because you've lost me.

Any fans of this franchise, owner locations might be good, but don't bother with NorthWoods mall

EDITED TO ADD: hrs listed are 11a - 8p. Guess who still wanted one at 7:15? Guess what? Cleaning out the cash with the gate closing and NO PRODUCT AT ALL Hope this place goes out of...